Chris Petillo
Manager
Queens,NY
Summary
Strategic Customer Success professional and former Founder with a focus on the full client lifecycle, from onboarding to long-term retention. Proven track record of managing complex books of business and utilizing data-driven insights to align technical solutions with client revenue goals. Expert in consultative discovery and stakeholder management, ensuring high-value accounts achieve maximum ROI.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Manager
Bottle & Soul
New York, New York
05.2025 - Current
- Partner with external suppliers to curate a product portfolio that aligns with client demand and maximizes high-margin revenue opportunities.
- Supervise and mentor a team of 4, fostering a culture of service excellence and KPI attainment to ensure consistent client satisfaction.
- Conceptualize and execute in-store brand events to drive local market engagement and new customer acquisition.
- Manage high-value corporate accounts by serving as a dedicated point of contact for large-scale gifting initiatives, overseeing the customer journey from initial inquiry to successful delivery.
- Execute strategic outreach to established clients, leveraging inventory updates and specific preferences to drive repeat business and exclusive product allocations.
Account Executive
PhotoShelter
New York, NY
01.2024 - 01.2025
- Consulted with C-suite stakeholders to align technical platform capabilities with revenue-generating objectives.
- Managed end-to-end cycles focused on consultative discovery, identifying and addressing client pain points through tailored software solutions.
- Collaborated with Client Success and IT teams to facilitate trial-to-activation transitions, delivering immediate value for new clients.
Account Executive
Indeed.com
New York, NY
09.2022 - 01.2024
- Managed diverse book of business, enhancing client retention through expert platform navigation and strategic support.
- Collaborated with HR leaders to identify recruitment bottlenecks and provide data-driven advertising solutions aligned with specific hiring cycles.
- Analyzed recruitment funnel metrics and market trends, translating complex data into actionable strategies that drove ROI for small-to-midsize businesses.
Founder & CRO
Spair
Brooklyn, NY
07.2021 - 09.2022
- Developed pricing models and contract structures from the ground up to ensure long-term scalability and client commitment.
- Conducted weekly stakeholder meetings to update on pipeline health, Annual Recurring Revenue (ARR), and ensure product roadmap alignment with client needs.
- Managed outsourced team to improve engagement rates and increase quality of demo bookings.
Account Executive/Senior Account Executive
Indeed.com
New York, NY
05.2019 - 07.2021
- Re-engaged dark accounts and consultatively upsold existing clients within portfolio of over 200 accounts, enhancing client relationships.
- Crafted and implemented long-term growth strategies for clients using advertising analytics, driving sustained engagement within platform ecosystem.
- Achieved promotion to Senior Account Executive in October 2020 for consistent performance and excellence in portfolio management.
Mid-Market Account Executive
Electric.ai
New York, NY
08.2018 - 04.2019
- Formed partnerships with C-level executives via targeted outreach and discovery to align solutions with organizational needs.
Regional Manager/Fine Wine Consultant
Classic Wines
Manhattan, Queens, & Brooklyn, NY
09.2017 - 08.2018
- Expanded NYC territories, delivering dedicated service to high-profile accounts, including Bastianich Group.
- Managed international supplier relationships, ensuring consistent stock levels and fulfillment for brand portfolios.
Manager
Ambassador Wines And Spirits
New York, NY
07.2014 - 09.2017
- Managed inventory curation for thousands of SKUs while handling accounts payable and staff scheduling.
Education
Bachelor of Arts - Corporate Communications
Lycoming College
Williamsport, PA06-2012
Skills
- Customer success
- Client onboarding
- C-suite relations
- Cross-functional collaboration
- Data Analysis & ROI Reporting
- Consultative problem-solving
Certification
Demo2Win
Timeline
Manager
Bottle & Soul
05.2025 - Current
Account Executive
PhotoShelter
01.2024 - 01.2025
Account Executive
Indeed.com
09.2022 - 01.2024
Founder & CRO
Spair
07.2021 - 09.2022
Account Executive/Senior Account Executive
Indeed.com
05.2019 - 07.2021
Mid-Market Account Executive
Electric.ai
08.2018 - 04.2019
Regional Manager/Fine Wine Consultant
Classic Wines
09.2017 - 08.2018
Manager
Ambassador Wines And Spirits
07.2014 - 09.2017
Bachelor of Arts - Corporate Communications
Lycoming College