Chris Phelps

Routinely finishing in top ten in company each month, and top 1 or 2 in division, based on all metrics Directors are graded on.
Took community routinely below budgeted occupancy budget to 10 to 15% above budget.
Cultivated and maintained strategic alliances with key partners and vendors. Managed sales promotions and marketing strategies on major social media sites.
Analyzed sales and marketing data for improved strategies.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
Managed production of leaflets, posters and newsletters.
Suggested innovative ideas to increase sales and improve customer experience.
Utilized CRM software to track sales progression and communicate project needs.
Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Sourced advertising opportunities to place adverts in press and social media. Conducted market research to identify customer needs and preferences. Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Compiled and analyzed data to determine approaches to improve sales and performance.
Jun 2021 - Oct 2022
Managed accounts to retain existing relationships and grow share of business. Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
My monthly expectations were to complete 250 calls, 200 emails, 200 texts, 25 outreach appointments, that I exceeded over those amount each month.

• I work with and manage market agencies sales, and training interests with agents throughout different territories in Indiana and Kentucky.
• I make sure all field directors are equipped with proper training and expertise to help lead and train agents in the field
• Conducted market research to discover new leads, opportunities and messaging.
• Responsible for the growth of business and recruiting of new agents throughout Indiana and Kentucky, along with overseeing training programs that field agents will emplement in the field with new agents
• I also work with our management team on the progress of the agency and its growth in our local, regional, and national markets.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Built diverse sales pipeline to exceed quota targets.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Maintained thorough records of prospective client contacts and interactions in CRM.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Qualified leads by scheduling introductory discovery meetings and calls.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Liaised with external stakeholders to form strategic partnerships with prospective clients.

• Duties consisted of implementing state mandated curriculum set forth by JAG Indiana to students that are needed for students to obtain credits to graduate.
• Monitored their progress and work habits, implemented grades, monitored class behaviors, and worked with parents on a daily basis on classwork, class behaviors
• Worked with students on College and Career readiness for life after high school
• Work with students on community service engagements and work within the schools community
• Worked with students on finding employment opportunities in the service area.
• Organized resources, records and personnel to accomplish aggressive targets.
• Created and updated records and files to maintain document compliance.
• Participated in strategic planning to execute in best interests of plan goals.
• Collaborated with coworkers to maximize potential for successful business growth.
• Acquired product and service knowledge to provide solutions to customers.
• Set up conference rooms, technology and materials to facilitate meetings.
• Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
• Used data processing and statistical software to process large amounts of data and paperwork.
• Used coordination and planning skills to achieve results according to schedule
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Developed and maintained courteous and effective working relationships
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Worked flexible hours across night, weekend and holiday shifts

• My duties consisted of implementing the curriculum set forth by FWCS to my students that are needed for credit
• I also monitored their progress and work habits, implemented grades, monitored class behaviors, and worked with parents on a daily basis on classwork, class behaviors.
• Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
• Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Planned and implemented integrated lessons to meet national standards.
• Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Supervised academic progress of student-athletes and scheduled tutoring services when needed.

• Traveled in designated areas to provide products and service to around 100 clients on average per week, while managing daily routes independently to ensure proper and timely delivery of product
• Load/ unload customer product per company protocol
• Provide outstanding customer service and maintain customer relations while also meeting company sales goals and promoting overall route growth to enhance profitability
• Develop leads/prospects and call on prospective customers to solicit business and assist sales team in procuring new business opportunities
• Monitor customer feedback and handle customer issues in a prompt and courteous manner
• Operate company vehicle in a safe and appropriate manner
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Immediately addressed problems with customers to promote speedy resolution.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Represented wide range of products and brands.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Implemented policies and procedures across warehouse and shipping platforms.

• I was in charge of our Alternative Education Class
• My duties consisted of implementing classes that are needed for credit recovery
• I also monitored their progress and work habits, implemented grades, monitored class behaviors, and worked with parents on a daily basis on classwork, class behaviors, and credit recoveries.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Reviewed and processed requests for courtesy-level borrowing privileges.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.

• I was in charge of advertising for the five newspapers in Indiana cover east central Indiana and southern
• Indiana
• My daily duties consisted of selling ad space in our newspapers, al ong with helping of the layout of the papers, working with our writers on stories and publications for our newspapers.
• Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
• Utilized CRM software to track sales progression and communicate project needs.
• Sourced advertising opportunities to place adverts in press and social media.
• Analyzed sales and marketing data for improved strategies.
• Directed sales and marketing management staff in successful use and development of business plans and strategies.

• I opened two locations to the Paducah market
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• I was in charge of getting the two stores up and running and was in charge of making sure the stores ran smoothly
• My duties consisted of scheduling, budget forecasting, and budget goals, along with maintaining my own sales goals.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• I started out as a seasonal employee but quickly worked my way to supervisor of the Media Department where I was in charge of 5 departments
• I was in charge of five to 20 people at any given times
• My duties consisted of being in charge of scheduling and staffing for my departments and teaching and implementing new sales strategies
• I was also responsible for budget forecasting, planning and executing corporate sales goals, maintaining merchandise standards and levels, interviewing and hiring new employees, while accomplishing my own sales goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Achieved results by working with staff to meet established targets.
• Interviewed, hired and trained new employees for production positions.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Prepared, calibrated and monitored production levels to achieve targets.
• Maintained compliance with company policies, objectives and communication goals.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Evaluated employee performance and coached and trained to improve weak areas.