Chris Phelps
Urbana,IA
Summary
Business Development and Sales Management professional with a proven track record in training and supporting sales teams, mentoring employees, and developing customer-centric strategies. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
24
24
years of professional experience
Work History
National Director of Sales
Sight Sciences
04.2018 - 08.2024
- Cultivated culture of continuous improvement by encouraging employee feedback on processes and implementing necessary changes for better results.
- Increased customer satisfaction rates by implementing process improvements in service delivery methods.
- Enhanced employee engagement through targeted training programs, mentoring opportunities, and performance management systems.
- Optimized supply chain operations by evaluating vendor performance and negotiating favorable contract terms.
- Improved overall company performance by developing and implementing strategic initiatives that led to increased revenue and market share.
- Managed cross-functional teams for successful completion of high-profile projects, resulting in enhanced efficiency and cost savings.
- Spearheaded organizational change initiatives, streamlining processes and improving operational efficiency.
- Established effective communication channels within organization, promoting transparency and timely information sharing among team members.
- Oversaw talent acquisition efforts, attracting top industry professionals and contributing to growth of highly skilled workforce.
- Hired over 70% of entire sales force. Built first hires training class, and executed as such
- Built company from 220K per month to 80 million annual
- Built RD management model
- Built and revised national territory map utilizing a calculation of opportunity vs access
Sr Manger HCP Education and Training US Surgical
ALCON LABORATORIES, INC.
07.2017 - 06.2018
- Developing HCP and Training Programs for external and internal customers
- Focus on academics and private
- Initiated, organized and executed Advisory board consisting of 9 top Ophthalmic surgeons nationwide
- Spearheading 'Live Surgery' educational initiative at ASCRS 2018
- Executing 2nd Advisory board while at AAO November 2017
- Aligning internal groups to a singular training and education process and focus.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Director, Academic Development US Professional Affairs
ALCON LABORATORIES, INC.
01.2015 - 07.2016
- Developed national team of Academic Managers charged to build relationships and create demand within 96 leading Ophthalmology teaching institutions
- Generated a 44 million book of business all brands
- Identified and developed Key Opinion Leaders into advocates, consultants, speakers and customers.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Global Head Strategic Account Management/Practice Performance Development
ALCON LABORATORIES, INC.
02.2013 - 01.2015
- Selected by Executive Management to create and implement global strategic account management competency model
- Trained more than 200 Key Account Managers globally
- Collaborated with colleagues in EMEA market on multiple training projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Head National Pharma Training and Performance Development Manager
ALCON LABORATORIES, INC.
10.2011 - 02.2013
- Charged with revamping and leading curriculum and leadership training program for US sales force and district management
- Interviewed, hired, trained, and managed 15 Regional Training Managers.
- Championed diversity and inclusion initiatives, fostering an inclusive work environment that valued diverse perspectives and ideas.
- Built a highly-skilled workforce through diligent recruitment efforts targeting candidates with exceptional potential for success within the organization.
- Aligned individual performance goals with organizational objectives to drive strategic focus across all levels of the company hierarchy.
- Developed high-impact training materials, resulting in accelerated skill-building and increased job satisfaction among employees.
District Manager, Dallas & Kansas City (Specialty Eye and Ear)
ALCON LABORATORIES, INC.
11.2006 - 10.2011
- Implemented best practices and strategic sales initiatives to exceed territory goals
- President’s Club winner for ranking in top 3 District Managers in 2007, 2008, and 2009.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Hospital Account Manager, Baltimore & Washington, D.C.
ALCON LABORATORIES, INC.
11.2004 - 11.2006
- Promoted based on exceptional performance to synergize endeavors between Surgical, Ophthalmic, and expand business in a highly competitive market
- Established and maintained professional relationships with eye surgeons.
- Assisted with the development of marketing materials and digital content to better showcase product offerings and drive client engagement.
- Delivered informative presentations to both internal stakeholders and external clients, showcasing product offerings and capabilities.
- Identified trends in healthcare industry data, leveraging insights to inform strategy development and drive business results.
- Managed complex projects from inception through completion, ensuring timely delivery without compromising quality standards.
District Sales Trainer/Sales Representative, Springfield, Missouri & Kansas City
ALCON LABORATORIES, INC.
12.2000 - 11.2004
- Expanded territory by visiting doctors' offices, hospitals, clinics, pharmacists, and other healthcare facilities
- Developed product advocates to the benefit of the entire district.
Education
Teacher Certification Program - Psychology
University of Iowa, Iowa City Iowa
Iowa City Iowa12.1995
Bachelor of Arts - Political Science
University of Iowa, Iowa City Iowa
Iowa City, IA12.1995
Skills
- Leadership
- Business Development
- Tactical Implementation
- Strategic Account Management
- Profitability & Revenue Optimization
- Training and Education/People Development
- Customer Relationships
- Performance Acceleration
- Teamwork and Collaboration
- Complex Problem-Solving
- Strategic planning and analysis
- Talent Acquisition
- Content Development
- Internal Communications
Professional Development
Emotional Intelligence
Situational Leadership
Performance Management
Field Coaching
Talent Acquisition
Strength Finders
Train The Trainer
DiSC Profile
Negotiation Tactics taught by Chris Voss
GROW Coaching Model
LEAP 1 and 2
Timeline
National Director of Sales
Sight Sciences
04.2018 - 08.2024
Sr Manger HCP Education and Training US Surgical
ALCON LABORATORIES, INC.
07.2017 - 06.2018
Director, Academic Development US Professional Affairs
ALCON LABORATORIES, INC.
01.2015 - 07.2016
Global Head Strategic Account Management/Practice Performance Development
ALCON LABORATORIES, INC.
02.2013 - 01.2015
Head National Pharma Training and Performance Development Manager
ALCON LABORATORIES, INC.
10.2011 - 02.2013
District Manager, Dallas & Kansas City (Specialty Eye and Ear)
ALCON LABORATORIES, INC.
11.2006 - 10.2011
Hospital Account Manager, Baltimore & Washington, D.C.
ALCON LABORATORIES, INC.
11.2004 - 11.2006
District Sales Trainer/Sales Representative, Springfield, Missouri & Kansas City
ALCON LABORATORIES, INC.
12.2000 - 11.2004
Teacher Certification Program - Psychology
University of Iowa, Iowa City Iowa
Bachelor of Arts - Political Science
University of Iowa, Iowa City Iowa
Similar Profiles
Debbie MyrickDebbie Myrick
Strategic Account Manager at Sight SciencesStrategic Account Manager at Sight Sciences
PETER KIMANI KINUTHIAPETER KIMANI KINUTHIA
ACCOUNTS ASSISTANT at Lions Sight First Eye HospitalACCOUNTS ASSISTANT at Lions Sight First Eye Hospital
Marcus RichardsonMarcus Richardson
Assistant Project Manager at Second Sight SystemsAssistant Project Manager at Second Sight Systems