Summary
Overview
Work History
Education
Skills
Accomplishments
Personal/Hobbies
Timeline
Generic

Christopher Philpott

Surprise,AZ

Summary

SUMMARY I am a manager/technician with 30+ Years of heavy equipment, truck, and engine background. 3 Years of diesel instruction, and 12+ years of management experience in high volume, high demand, heavy equipment, and truck engine repair facilities. I have industry provided training and experience from the southwest's leading Cat dealer, one of the world's largest engine manufactures and the nation's largest auto/diesel trade school. I am seeking a managerial position involving equipment and/or employees. I have an extensive mechanical background, excellent leadership, and organizational skills with computer knowledge. I also have exposure to 5 S and Six Sigma philosophies.

Overview

33
33
years of professional experience

Work History

Service Manger

Loftin Equipment
09.2022 - 09.2023
    • (Power generation/Scania and Kubota engines, Direct supervision of 15 local technicians and 2 remote technicians and 3 service supervisors
    • Provide customer service both for internal and external customers
    • Work closely with sales and parts departments to ensure customers are complexly satisfied
    • Work though company system changes from Microsoft GP to using Salesforce
    • Responsible for company vehicles and service supplies for local location
    • Utilize supplied metrics to dictate goals for my team, hold team and myself accountable for overall profitability, work in progress, scheduling, and gross profit.
    • Resolved customer complaints in professional and timely manner.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Developed and maintained positive relationships with customers to build rapport and trust.
    • Monitored service staff performance and provided feedback for improvement.
    • Met with customers to discuss service needs and offer available solutions.
    • Coordinated with other departments to maintain streamlined and productive workflow.
    • Negotiated with vendors to secure best prices for parts and supplies.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Successfully managed budgets and allocated resources to maximize productivity and profitability.
    • Defined clear targets and objectives and communicated to other team members.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Analyzed service reports to identify areas of improvement.
    • Met with customers to discuss service needs and develop effective and practical solutions.

Service Manager

Sonsray Machinery, Machinery Dealer
03.2020 - 09.2022
    • Acted as service advisor as well due to personnel staffing and company preference
    • Direct supervision of 13 employees, two service advisors and 11 technicians both shop and field
    • Provide customer service and resolutions to issues related to service department
    • Provide leadership and guidance to techs and advisors in service department
    • In charge of purchasing for branch in supplies and shop related needs
    • In charge of maintaining fleet of service trucks, shop tooling and supplies
    • Implement Service Playbook principles to the best of my ability with tools provided.
    • Resolved customer complaints in professional and timely manner.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Developed and maintained positive relationships with customers to build rapport and trust.
    • Monitored service staff performance and provided feedback for improvement.
    • Met with customers to discuss service needs and offer available solutions.
    • Coordinated with other departments to maintain streamlined and productive workflow.
    • Negotiated with vendors to secure best prices for parts and supplies.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Service Supervisor

Cummins Sales & Service, Cummins Inc
03.2013 - 03.2021
    • Direct supervision of up to 20 or more employees (pending demand/manpower)
    • Direct customer contact, experience with difficult situations, customer conflict
    • High volume, high demand truck engine repair facility
    • Provide estimates for repairs and invoice repair orders both Cummins warranty and billable
    • Primary contact for all City municipalities, transit, waste companies, and UPS with major influence involving engine repairs for these units
    • Manager in charge or procuring shop supplies, facility repairs, and required tooling
    • Technical contact for local customer, RV, and truck owners
    • Handled customer complaints and inquiries.
    • Monitored team's performance and gave feedback when necessary.
    • Updated job knowledge by attending workshops, training sessions and educational opportunities.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Responded to customer requests for products, services, and company information.
    • Provided primary customer support to internal and external customers.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Processed customer service orders promptly to increase customer satisfaction.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Instructor

Universal Technical Institute
03.2010 - 03.2013
    • In Diesel Industrial program
    • Proficient in three phases (114,115,116) Diesel Engines, Diesel Fuel Systems, Diesel Engine Accessories
    • Many hours spent making, repairing and setting up training aids/tools
    • Hero of the year Award for 2011
    • Empire Machinery (Caterpillar Dealer)
    • Mechanic in a high-volume shop environment
    • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
    • Observed and adopted new techniques from skilled instructors and lecturers.
    • Promoted classroom safety, collaboration and best practices.
    • Increased student participation via engaging lectures and assignments.
    • Tested and evaluated students on materials presented in workshops and classes.
    • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Field service technician

Valley Rentals, United Rentals
03.1995 - 10.1996
  • Yard person with extensive equipment operation knowledge
  • Damage technician within rental department
  • Rental coordinator
  • 5+ years as lead person/manager in direct leadership of up to 12 employees, R.S.C/, .)
  • Repair and maintenance on transport trucks
  • Repair knowledge on approximately 35 different brands of construction equipment
  • Field service technician on many various brands of equipment
  • Sunstate Equipment
  • 1-ton driver
  • Small engine mechanic
  • Large equipment mechanic
  • Parts and sales office
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Liaised with internal departments to optimize productivity and efficiency.

Technician

Sunstate Equipment Company
10.1990 - 02.1995
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Tracked and recorded parts and labor costs related to each service call.

Education

High School Diploma -

Cortez High School
Phoenix, AZ
06.1990

Skills

  • COMPUTER SKILLS
  • Knowledge of
  • Windows based programs, Word, Works, Excel, PowerPoint, Etc
  • Knowledge of operating IBM AS400 based programs
  • Knowledge of Cummins BMS systems, QSOL, and other specific Cummins systems
  • General technical knowledge with manufactures diagnostic programs (many platforms)
  • Some knowledge with Google programs
  • Exposure to CDK and ERP business systems
  • Student Counseling
  • Student Rapport-Building
  • Diverse Student Populations
  • Adult Education
  • Public Speaking
  • Instructional Techniques
  • Detailed Instruction
  • Group and Individual Instruction
  • Interactive Learning
  • Daily Facility Operations
  • Diversity and Inclusion
  • Occupational Health and Safety
  • Positive Reinforcement Strategies
  • Creative Instruction Style
  • Co-Teaching and Co-Planning
  • Student Motivation and Engagement
  • Employee Relations
  • Revenue Generation
  • Staff Management
  • KPI Monitoring
  • Employee Supervision
  • Critical Thinking
  • Business Development
  • Task Delegation
  • Maintenance and Repair
  • Machinery Operation
  • Team Scheduling

Accomplishments

  • Ditch Witch: 3500-4500 hydraulic troubleshooting
  • Caterpillar: 416-446 backhoe loaders
  • Caterpillar: Interaction management training
  • Caterpillar: Mobile Air conditioning certificate
  • IMACA Certificate
  • Caterpillar: Failure analysis 1
  • Caterpillar: Lift truck operation
  • Caterpillar: Telehandlers
  • Caterpillar: Small “G” series wheel loaders
  • Caterpillar: General Powertrains
  • Procure IT Purchasing Training
  • Extensive Knowledge of modern diesel aftertreament systems
  • AGTS Supervisor Academy
  • CPR and first aid certifications
  • MSHA Certification
  • Many Napa certifications acquired at UTI
  • ASE certs in Diesel engines, Diesel Electronics and Truck Brakes
  • Many Cummins CVCs completed, associated with ISX, CM870 and CM2250
  • Customer service, customer satisfaction CVC's
  • Cummins Leadership Training (3 weeks)

Personal/Hobbies

Personal: Father and husband with two teenagers 19 and 16. Have a passion for classic VW and Porsche.

We love to camp and go outdoors. I perform side work as a hobby with my air-cooled VW/Porsche projects for myself and others. Enjoy my “garage time” as the technician will always be in me.

Timeline

Service Manger

Loftin Equipment
09.2022 - 09.2023

Service Manager

Sonsray Machinery, Machinery Dealer
03.2020 - 09.2022

Service Supervisor

Cummins Sales & Service, Cummins Inc
03.2013 - 03.2021

Instructor

Universal Technical Institute
03.2010 - 03.2013

Field service technician

Valley Rentals, United Rentals
03.1995 - 10.1996

Technician

Sunstate Equipment Company
10.1990 - 02.1995

High School Diploma -

Cortez High School

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Christopher Philpott