Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHRIS PHIPPS

Inola,OK

Summary

Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.

Overview

12
12
years of professional experience

Work History

Transportation Manager

Pepsi
08.2021 - Current
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Organized records of vehicles, schedules and completed orders.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Oversaw team of 75 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
  • Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Developed and maintained knowledgeable and productive team of employees.
  • Conducted research to address shipping errors and packaging mistakes.
  • Integrated warehouse operations with existing and new business processes.
  • Collaborated with manufacturing and supply chain management.

Delivery Manger

Pepsi
09.2019 - 08.2021
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Coordinated efficient routes and schedules for 85 -driver team.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Supervised delivery staff and general productivity.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Scheduled regular equipment and fleet maintenance.
  • Fielded customer questions and complaints and rectified issues.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Developed and maintained knowledgeable and productive team of employees.
  • Organized records of vehicles, schedules and completed orders.

Territory Sales Manager

Pepsi
09.2016 - 09.2019
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Drove team revenue totals by bringing in top sales numbers.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Attended trade shows and industry events to promote company products and services.

Sales Account Manager

Pepsi
06.2014 - 09.2016
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Negotiated prices, terms of sale and service agreements.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Created sales contacts with on- and off-premise accounts.

Merchandiser

Pepsi
10.2011 - 06.2014
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Created visual displays to highlight new and featured products.
  • Developed merchandising strategy to efficiently move overstock.

Education

Associate of Arts - Business

American River College
Sacramento, CA
06.2001

High School Diploma -

Elk Grove High School
Elk Grove, CA
05.1998

Skills

  • Internal Loss Prevention
  • Cost Control and Tracking
  • Performance Maximization
  • Shipment Coordination
  • Safety Regulations Implementation
  • Safety Management
  • Route Planning
  • Vehicle Inspection
  • Documentation
  • Cost Reduction
  • Staff Management

References

Christopher Maldonado, Territory Sales Director, 650-797-5082

Timeline

Transportation Manager

Pepsi
08.2021 - Current

Delivery Manger

Pepsi
09.2019 - 08.2021

Territory Sales Manager

Pepsi
09.2016 - 09.2019

Sales Account Manager

Pepsi
06.2014 - 09.2016

Merchandiser

Pepsi
10.2011 - 06.2014

Associate of Arts - Business

American River College

High School Diploma -

Elk Grove High School

Similar Profiles

CREATE PROFILE
CHRIS PHIPPS