Chris Piephoff
Post Falls,ID
Summary
Dynamic Freight Conductor with BNSF Railway expertise in railroad safety regulations and emergency response. Proven ability to establish effective communication under pressure, ensuring smooth operations. As a Retail Store Manager, successfully enhanced customer engagement through strategic promotional campaigns, driving significant sales growth while fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Freight Conductor
BNSF Railway
2022.12 - Current
- Inspected trains for compliance with safety regulations and operational standards.
- Coordinated with dispatchers to maintain effective communication and optimize schedules.
- Monitored train movements and responded to emergencies following established protocols.
- Established clear communication channels among crew members during high-stress situations which ensured smooth operations.
- Performed air brake and electrical connection coupling.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Retail Store Manager
Panhandle Carpet One
2010.08 - 2022.12
- Managed daily store operations, ensuring exceptional customer service and inventory management.
- Trained and supervised staff, fostering a collaborative and productive work environment.
- Implemented promotional campaigns, enhancing customer engagement and driving sales growth.
- Resolved customer complaints promptly, maintaining high satisfaction levels and brand loyalty.
- Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Completed point of sale opening and closing procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Education
High School Diploma -
Timberlake
Spirit Lake, IDSkills
- Weather condition adaptation
- Hazardous materials handling
- Freight classification
- Equipment troubleshooting
- Freight documentation
- Coupling and uncoupling
- Railroad safety regulations
- Track switch control
- Signal interpretation
- Safety procedures
- Professional demeanor
- Conflict resolution
Timeline
Freight Conductor
BNSF Railway
2022.12 - Current
Retail Store Manager
Panhandle Carpet One
2010.08 - 2022.12
High School Diploma -
Timberlake