Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Chris Piessens

Sales Expert
Fort Lauderdale,FL
Chris Piessens

Summary

Results-driven sales professional with a collaborative and consultative approach to sales, account management, and client retention. Exemplary listening, team-building, and data analysis skills. Attentive in directing and facilitating sale operations. Proficient in mentoring and developing new employees. Self-motivated team player accomplished in maximizing client returns, diversifying portfolios and smoothly handling and exceeding expectations to an employer. Excellent understanding of sales strategy, account management.

"Luck is what happens when preparation meets opportunity."

-Seneca

Overview

17
years of professional experience
2
years of post-secondary education

Work History

Arc Credit
Miami, FL

Co-Owner/Operator
02.2018 - Current

Job overview

  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed day-to-day business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Co-Founded, managed, and provided sales support for a startup Credit Restoration business, growing gross revenue to more than $500,000 in first year with a self funded $2,500 startup budget and 5 employees in the first 12 months.

Fund Forward
Miami, FL

Business Owner/Operator
05.2018 - 02.2023

Job overview

  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Trained and coached new and existing employees to boost staff productivity.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.

San Diego, CA

Business Loan Officer eCapital
05.2017 - 02.2018

Job overview

  • Review financial documents to verify accuracy or acquire necessary information.
  • Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loan
  • Execute loan origination process, including ordering credit reports, appraisals and preliminary title reports
  • Educate ISO's on variety of loan products and available credit options to promote valuable decision-making
  • Provide expert financial advice on mortgage and both educational and personal loans
  • Review loan agreements to verify completeness and accuracy according to applicable policies
  • Meet with ISO's to obtain information for loan applications and answer questions about processes
  • Cultivate partnerships with individuals and firms to better promote products meeting customers' needs
  • Analyze applicant financial and credit status, evaluating assets and risk to determine loan feasibility
  • Collect debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations
  • Identify valuable solutions for customers with credit problems.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit
  • Request financial documents from customers.
  • Work closely with both customers and sales team to reconcile accounts and oversee payment negotiation
  • Conduct credit reviews on corporations to assess financial conditions.
  • Monitor and maintained compliance with internal controls and government regulations
  • Present key information to upper management and executive team for loan recommendations
  • Collect and organized all loan documents for underwriting.
  • Prioritize and organized tasks to efficiently accomplish service goals.
  • Juggle multiple projects and tasks to ensure high quality and timely delivery.
  • Develop comprehensive understanding of financial statements, enhancing opportunities to assess risk
  • Reviewed financial documents to verify accuracy or acquire necessary information
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Applications, LoanPro, Salesforce,
  • Zoho, Zendesk, Credit Repair Cloud,
  • Linux proficient
  • Communication
  • Friendly, positive attitude
  • Critical thinking
  • Work ethic
  • Analytical
  • Decision-making
  • Active listening

Everlast Home Energy Solutions
San Diego, CA

Home Sales Consultant
06.2016 - 03.2017

Job overview

  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Auto, Sales Endurance Warranty
Chicago, IL

Warranty
02.2010 - 05.2016

Job overview

  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies
  • Met with applicants to obtain information for loan applications and answer questions about processes
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
  • Listened to customers to understand needs and refer to optimal services.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
  • Maintained productive relationships with existing customers through exceptional follow-up after sales
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
  • Prepared and processed contracts and order forms for new and existing customers
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
  • Delivered performance updates, quarterly business reviews and planning meetings
  • Used cold calling and networking to sell products and services.
  • Capitalized on industry changes to corner emerging opportunities and maximize company revenue
  • Hunted new business on continuous basis to generate sales and boost pipeline.
  • Mentored sales representatives on sales strategies and best practices.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
  • ACCOMPLISHMENTS
  • Developed relationships with over 500 new clients and typically exceeded sales goals by 75%
  • Improved delivery of Credit Restoration by restructuring processing methods, realizing overall increase in customer satisfaction and cost efficiency
  • Created highly effective new Business Funding program that significantly increased revenue and improved operations
  • Negotiated with lenders, closing an average of $2,000,000 in small business financing annually
  • Realized my dream of establishing an investment fund in an ongoing effort to boost revenue while also offering additional services to clients.

Education

San Diego Mesa College

Associate of Arts from Business Administration

University Overview

Carl Schurz High School
Chicago, IL

GED
09.2000 - 02.2003

University Overview

Skills

Investor relationsundefined

Interests

Surfing

Muay Thai

Brazilian jiu-jitsu

Sailing

FOODIE

Timeline

Business Owner/Operator
Fund Forward
05.2018 - 02.2023
Co-Owner/Operator
Arc Credit
02.2018 - Current
Business Loan Officer eCapital
05.2017 - 02.2018
Home Sales Consultant
Everlast Home Energy Solutions
06.2016 - 03.2017
Warranty
Auto, Sales Endurance Warranty
02.2010 - 05.2016
Carl Schurz High School
GED
09.2000 - 02.2003
San Diego Mesa College
Associate of Arts from Business Administration
05.2017

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Chris PiessensSales Expert