Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
StoreManager

Chris Pike

Flint,MI

Summary

Dynamic Store Manager at Hungry Howies Pizza & Subs with proven expertise in customer service and inventory management. Enhanced customer satisfaction through effective staff training and implemented a loyalty program that boosted repeat business. Strong leader skilled in team building and problem-solving, fostering a culture of excellence and accountability among employees.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Store Manager

Hungry Howies Pizza & Subs
01.1991 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Press Operator, Assembly, Tool and Die

Torca Products
05.1986 - 05.1990
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.

All Departments

Pontiac IGA
05.1985 - 05.1986
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Hs Diploma - All

Carman Ainsworth
Flint, MI
1993

Ged - All

Pontiac Northern
Pontiac, MI
1986

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Team building and leadership
  • Team motivation
  • Operations management
  • Supply ordering
  • Staff management
  • Staff supervision
  • Employee scheduling
  • Accurate cash handling
  • Opening and closing procedures
  • Relationship building and management
  • Strategic thinker
  • Bank and safe deposits

Accomplishments

Many sales awards.Million dollar store in the small town of Flushing, Michigan that has many restaurant choices. 3 time Genesee county health department cleanest pizza restaurant in the county

Certification

Spc certified. Specified process control

Timeline

Store Manager

Hungry Howies Pizza & Subs
01.1991 - 05.2024

Press Operator, Assembly, Tool and Die

Torca Products
05.1986 - 05.1990

All Departments

Pontiac IGA
05.1985 - 05.1986

Hs Diploma - All

Carman Ainsworth

Ged - All

Pontiac Northern

Similar Profiles

CREATE PROFILE
Chris Pike