Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Pinkston

Fort Worth,TX

Summary

Experienced with providing top-tier service in fine dining environments. Utilizes deep knowledge of menu items and wine pairings to enhance guest experiences. Track record of maintaining poise and professionalism under pressure, ensuring consistent, high-quality service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Hideaway Pizza
12.2024 - Current


  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Assistant General Manager

Twin Peaks
07.2023 - 11.2024
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Managed team schedule with eye for coverage needs and individual strengths.

Fine Dining Server

Eddie V's Prime Seafood
04.2022 - 12.2022
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.

Fine Dining Server

Eddie V's Prime Seafood
04.2020 - 03.2022
  • Served as a traveling corporate trainer, opening and supporting new fine dining locations across multiple markets.
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
  • Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.

Fine Dining Server

Eddie V's Prime Seafood
09.2018 - 03.2020
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Provided training to new servers, improving team efficiency and consistency in service quality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Fine Dining Server

Texas Bleu Steakhouse
08.2015 - 04.2018
  • Suggested wine pairings to go with specific menu items.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.

Education

Euless Trinity
Euless, TX

Skills

  • POS system operations, Toast and Aloha
  • Wine and spirits knowledge, along with pairings, presentations, and upselling
  • Handling VIP & high-profile guests with discretion
  • Adaptability in high-pressure environments
  • Team collaboration & leadership support
  • Upscale table service & etiquette

Certification

  • Texas Food Handlers Certification
  • TABC Certification

Timeline

Operations Manager

Hideaway Pizza
12.2024 - Current

Assistant General Manager

Twin Peaks
07.2023 - 11.2024

Fine Dining Server

Eddie V's Prime Seafood
04.2022 - 12.2022

Fine Dining Server

Eddie V's Prime Seafood
04.2020 - 03.2022

Fine Dining Server

Eddie V's Prime Seafood
09.2018 - 03.2020

Fine Dining Server

Texas Bleu Steakhouse
08.2015 - 04.2018

Euless Trinity

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