Chris Podleski
New Baltimore,MI
Summary
A procurement professional with a proven track record, comprehensive understanding of vendor management and supply chain optimization. Known for effectively communicating with both customers and suppliers and ensuring timely delivery of quality materials. Valued for service, collaborative team efforts and driving operational efficiency.
Overview
11
11
years of professional experience
Work History
Purchasing Manager
Home & Door Products
03.2025 - 12.2025
- Managed vendor relationships to ensure timely delivery of materials and supplies.
- Analyzed purchasing trends to optimize inventory levels and reduce costs.
- Collaborated with cross-functional team members to streamline procurement processes.
- Researched new products and suppliers to enhance product offerings.
- Developed purchase orders based on production schedules and demand forecasts.
- Maintained accurate records of purchases, pricing, and supplier performance.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented policies to reduce cost and eliminate waste.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Reduced order processing time by automating purchase orders and invoicing systems through Quickbooks.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Adjusted procedures to maximize department effectiveness.
- Improved supplier reliability and performance with rigorous evaluation and feedback mechanisms.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Customer Service Representative
MMI Door
06.2015 - 02.2025
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on company policies and customer service best practices.
- Maintained accurate records of customer interactions using CRM systems.
- Analyzed feedback to identify trends, contributing to continuous improvement initiatives.
- Developed support documentation for common issues to aid team efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Quote Specialist
MMI Door
06.2015 - 02.2025
- Analyzed customer requirements to prepare and present accurate product quotes.
- Collaborated with sales teams to streamline quoting processes and enhance efficiency.
- Trained junior staff on quoting procedures and best practices for accuracy.
- Ensured high-quality proposals by conducting thorough reviews for accuracy, consistency, and compliance with company guidelines.
- Collaborated with sales teams to ensure quotes were competitive and aligned with company objectives.
- Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
- Increased quote turnaround time by optimizing workflow processes within the quoting department.
- Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.
- Worked closely with engineering teams to gain an in-depth understanding of product specifications and technical requirements.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Streamlined the quote process by identifying inefficiencies and implementing improvements.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Reviewed and validated pricing structures to ensure competitiveness in the market.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Education
Bachelor of Science - Marketing
Ferris State University
Big Rapids, MISkills
- Purchase order management
- Supplier relationship management
- Inventory coordination
- Supply chain management
Timeline
Purchasing Manager
Home & Door Products
03.2025 - 12.2025
Customer Service Representative
MMI Door
06.2015 - 02.2025
Quote Specialist
MMI Door
06.2015 - 02.2025
Bachelor of Science - Marketing
Ferris State University