Christopher Porter
Vancouver,WA
Summary
Organized Executive Manager bringing diverse experience in customer service, business management, and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Overview
18
18
years of professional experience
Work History
Executive Manager
Alan Webb Auto Group
09.2017 - Current
- Spearheaded recruitment and hiring process for lead managers and set processes and goals for new and existing team members.
- Reduced operational expenses by evaluating each expense and determining whether to combine, reduce cost through open market, or eliminate if the ROI didn't justify the expense.
- Responsible for viewing all payments and signing checks to verify accuracy before signing and submitting to vendor.
- Reviewed each stores financial statement to check for proper allocation and of expenses prior to finalizing and submitting to the manufacturer.
- Reviewed all employees pay checking for accuracy and to manage overtime and overall performance of each employee.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Worked closely with Service director to ensure all warranty rate increases were obtained, hours per RO and ELR were being maximized.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Negotiated annual health care plan and business insurance for the group.
- Negotiated floor plans in each store with US Bank, Mazda Financial (TFS), and GM Financial to obtain lowest rate and best cash management terms for Alan.
- Developed a Finance training process and compliance program ensuring compliance and increased the finance PVR by $1200 a car for the group.
- Participated in all manufacturers LMA meetings working with other Dealers to improve brand awareness.
General Manager
Heritage Volkswagen Of West Atlanta
06.2015 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reviewed financial statement for approval to submit to manufacturer
- Improved overall new volume by 40%
General Manager
Armstrong Volkswagen
02.2007 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reviewed all expenses and financial statements prior to submitting to Volkswagen
- Optimized the floorplan with VCI by achieving targets reducing flooring rate.
- Worked with the manufacturer and city to minimize expense of the white frame remodel.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked closely with our pre-owned buyer to ensure proper inventory and levels to align with market and goals.
- Improved store performance from 6th in the district to third.
General Sales Manager
Sunset Porsche Audi
08.2014 - 05.2015
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Worked with service team to increase retention by 20%
Education
Business Marketing
University of Montana
Missoula, MTSkills
- Resource allocation management
- Strategic innovation oversight
- Team leadership
- Collaborative partnerships
- Results-oriented process management
Timeline
Executive Manager
Alan Webb Auto Group
09.2017 - Current
General Manager
Heritage Volkswagen Of West Atlanta
06.2015 - 08.2017
General Sales Manager
Sunset Porsche Audi
08.2014 - 05.2015
General Manager
Armstrong Volkswagen
02.2007 - 08.2017
Business Marketing
University of Montana
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