Chris Potter
Carrollton,MO
Summary
Exceptional Operations Manager and talented leader with 20 years of experience applying detailed planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
56
56
years of professional experience
Work History
Operations Manager
Hometown Family of Stores
Chillicothe, MO
01.2015 - Current
- I was hired as Director of Business Development and promoted to Operations Manager after about one year.
- Duties include:
- Manage approximately 40 employees in five locations – three retail pharmacies, one closed door LTC pharmacy, and one Durable Equipment store
- Financial Reports – review and approve monthly, quarterly, and annually
- Accounts Payable – monitor and approve
- Launched Store Metrics reports that include prescriptions filled per hour and dollars per prescription in employee costs. This has helped closely monitor staffing needs as business increases
- Create Agenda for Manager's Meetings held every other month
- Attend and participate in monthly staff meetings at each of five locations
- Maintain pharmacist schedule for all locations
- Review and monitor payroll to minimize overtime
- Annual reviews – Complete for pharmacists and assist managers in staff reviews
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Monitor all locations for compliance in relation to Missouri Board of Pharmacy
- Ensure all locations complete training for HIPAA/FWA
- Third party insurance, Medicare, and Medicaid re-credentialing and re-validation
- Implement processes and reports to reduce Quality Related Events
- Calculate, create, and monitor ideal inventory for each location to maximize financial gain
- Improve quality and growth of Simplify Your Meds program
- Create and revise annually Career Ladder for technicians
- Schedule routine visits to medical clinics, hospitals, nursing homes to maintain relationships and continue to build business
- Create Budget for annual charitable donations
- Develop plans for myself and our employees to volunteer in the community
- (Chamber of Commerce, Food Pantry, YMCA, blood drives, schools)
- Accomplishments:
- This is an owner's comments on my annual review When I think about a person's impact, I start with “what would we be without them?” Chris does such a wide variety of things, different and tailored to each location that is can be difficult to evaluate it all. Chris motivates, analyzes, sets goals, tracks outcomes, markets, implements, manages inventory, manages expenses, coaches, corrects, and encourages. She is a huge part of the positive strides this organization has made. Chris is a resource to all of us
- Member Chamber of Commerce in the three communities in which we operate
- Currently on Board of Directors in one location.
Director of Business Development
Hometown Family of Stores
Chillicothe, MO
04.2014 - 01.2015
- The primary goal was to increase business in all five locations owned by the company. There was also a need to improve and standardize processes within each location in order to handle growth
- Duties include:
- Marketing to Doctor's offices, Clinics, and Nursing Homes
- Expand Community Involvement
- Develop Policies and Procedures to improve workflow
- Plan Events, Company Retreat, Holiday Party
- Accomplishments:
- Business in all locations grew rapidly with changes implemented which led to my promotion to Operations Manager.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Pharmacy/Store Manager
Remedies Family Pharmacy
Carrollton, MO
02.1992 - 04.2014
- Duties Include:
- Scheduling
- Technician Registration and Applications
- Maintaining Pharmacy Policy & Procedure Manual
- Maintaining Pharmacy Compliance on FWA, HIPAA, & Quality Control
- Accounts Receivable – private and 3rd party insurance
- Accounts Payable
- Contracting for 3rd party insurance
- Process Daily Mail
- Maintain POS system and prepare daily bank deposits
- Maintain Excel spreadsheets and compile month end reporting for account
- Monthly sales tax reporting
Administrative Assistant
Painter Farms Logging
Bosworth, MO
07.1993 - 05.2019
- This is a successful family-owned logging business owned by my husband and father
- Duties include:
- Accounts Receivable
- Accounts Payable
- Payroll
- Month end reports
- Maintain Financial Statements
- Licensure of trucks
- Preparation of annual reports for tax purposes
Skills
- Policy Development and Enforcement
- Program Optimization
- Operation Monitoring
- Policies and Procedures Implementation
- Inventory Management
- Administrative Management
- Customer Service
- Staff Management
- Maintaining Compliance
- Performance Monitoring and Evaluation
- Business Leadership
- Financial Statement Review
- Planning and Implementation
Timeline
Operations Manager
Hometown Family of Stores
01.2015 - Current
Director of Business Development
Hometown Family of Stores
04.2014 - 01.2015
Administrative Assistant
Painter Farms Logging
07.1993 - 05.2019
Pharmacy/Store Manager
Remedies Family Pharmacy
02.1992 - 04.2014
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