Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chris Powers

Grovetown,GA

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs to ensure success

Overview

29
29
years of professional experience

Work History

Regional Collision Manager

Kendrick Paint and Body
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Developed strategic plans to align departmental goals with organizational objectives.
  • Mentored junior managers, fostering leadership skills and professional growth.
  • Implemented process improvements that reduced operational costs and increased service quality.
  • Analyzed performance metrics to drive data-driven decision-making across teams.
  • Facilitated communication between departments to ensure alignment on project initiatives.
  • Evaluated vendor performance, negotiating contracts to enhance supplier relationships and value delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shop/Location Manager

Performance Collision Centers
03.2019 - 03.2024
  • Shop Manager
  • Greet customers
  • Conducted direct and outside sales to drive business growth.
  • Secured top-tier customer service ratings between 96 and 100 percent.
  • Directed service for walk-in clients with self-pay and insurance needs.
  • Engaged in weekly sales activities to expand and sustain client base.
  • Facilitated daily discussions to enhance production efficiency.
  • Allocated work to team members.
  • Coordinate technician assignments.
  • Communicate with both customers and insurance companies
  • Write estimates using ccc one estimating software
  • Provided supplements as required by insurance company guidelines.
  • Monitor and control shop workflow
  • Performed repairs and oversaw maintenance of building and equipment.
  • Managed payroll operations on a weekly basis.
  • Safety and quality control
  • Communicate with HR on existing employees
  • Conducting interviews for new hires
  • Implemented necessary disciplinary measures.
  • Report a variety of data at the end of each month
  • Responsible for total operations
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Enhanced gross profit figures consistently across all time frames.
  • Monitor and control all materials including usage and cost
  • Responsible for sales projection and growth
  • Generated weekly and monthly reports for corporate.
  • Monthy P&L reports
  • Developed and implemented training programs, enhancing staff skills and operational knowledge.
  • Coordinated vendor relationships, negotiating contracts to achieve favorable terms for the center.
  • Checked quality of all work to maintain customer satisfaction.
  • Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
  • Managed team of 18 personnel focused on repairs and refinishing work.
  • Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
  • Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
  • Mentored junior staff members by sharing expertise in collision repair techniques.
  • Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Implemented Type dynamic marketing plan, increasing body shop sales Number%.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Owner /operator/manager

Hydroshock customs
08.2014 - 03.2021
  • Owner/partner and manager of Hydroshock Customs.( full vehicle restoration and custom paint along with collision repair)
  • Directly working with all customers as well as managing ,and scheduling the shop work load and all employees.
  • Managed client scheduling.
  • Contact and updates with each customer via Phone and email including progress pictures while the vehicle is in for work.
  • Ordering appropriate parts, job quotes , invoicing , responsible for paying monthy statements,managing bank acct payroll etc.
  • Hands on in the tear down and re-assembly of all vehicles.
  • Cutting, welding and fabricating custom body panels as well as chasis.
  • Body work/metal work using various hand and power tools, body fillers and sand paper.
  • Working out all body lines and gaps to insure show quality fit.
  • Also the lead painter and main quality control for high end show vehicles.
  • Excellent in all areas of finish and refinish.
  • Extensive knowledge of the latest materials and techniques to ensure the highest quality and productivity.
  • Extensive automotive mechanical knowledge.
  • Managing shop supplies and inventory of materials.
  • Follow EPA chemical and safety regulations in daily operations.
  • Writes estimates and communicates directly with insurance companies.
  • Basf certified
  • Extensive knowledge of PPG, Shopline, Basf, Glasurit product lines.
  • Very good problem solving skills as well as execellent customer relations in any given situation reguarding customer vehicle.
  • Led employees in executing operational strategies, enhancing overall productivity and workflow efficiency.

Machinest/Shop Manager

Textiles machine services
01.1997 - 08.2014
  • Produce and repair parts from a variety of materials and metals using manual and cnc machining as well as cutting, welding and fabrication in an industrial maintenance setting
  • Used calipers, micrometers, bore gauges, thread gauges and the gauging required for the validation of parts.
  • Responsible for using digital height gauges to verify initial production piece made by others before full order can be completed.
  • In depth understanding of technical blueprint drawings and design techniques
  • Extensive knowledge in setting up and operating manual lathe, speed lathe and milling machines
  • Followed safety standards and housekeeping policies at all times.
  • Experience using wet saw for the cutting of various materials like regular steel, stainless steel, aluminum, plastic and brass, ect.
  • Knowledge of metals, stainless, aluminum,cast iron
  • Machined and well versed in 4140,1045,1018,1144 along with other various grades of steel and alloys
  • Performed repair work on pumps, shafts, sprockets,blades,fixtures,tables,rollers
  • Welder and fabricator both from blue prints and per job as needed for repair or reproduction
  • Fabricated jigs/jig tables/ tools and fixtures both by print and re engineering
  • Can weld stick and mig as well as light tig work
  • Knowledge and skill set to repair bearing fits
  • Extensive experience calculating thread pitch through mathmatical formulas for the repair and/or production of threads on shafts, cylinders
  • Performed set up for .00000 run out to insure zero vibration on high speed machines
  • Pump alignment using lasers and dial indicaters
  • Versed in mastercam and autocad, can read, duplicate or produce a blueprint using either software
  • Cnc programming capabilities using a fanuc controller or mastercam, manual x,y,z programming knowledge and through mastercam software
  • Writing tool paths per job application
  • Scheduled Jobs for machine shop
  • Quoted lathe and mill work as well as fabrication/welding work
  • Worked one on one with plant and maintainence supervisors to schedule shutdown work
  • Extensive knowledge and trouble shooting ability in various maintenance settings
  • Held weekly safety meetings to ensure safety of all employees

Education

Graduate Certificate - CAD / Mechanical

Augusta Technical College
Augusta, GA

Thomson High Achool
Thomson, GA
05.1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Performance management
  • Financial management
  • Coaching and mentoring
  • Recruiting and interviewing
  • Partnership development
  • Regulatory compliance
  • Computer skills
  • Positive attitude
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Process improvement
  • Employee development
  • Problem-solving aptitude

Accomplishments

While owning a custom restoration business we had 7 7 or more magazine features. Have consistently and successfully built and managed teams through out my career.

Timeline

Regional Collision Manager

Kendrick Paint and Body
03.2024 - Current

Shop/Location Manager

Performance Collision Centers
03.2019 - 03.2024

Owner /operator/manager

Hydroshock customs
08.2014 - 03.2021

Machinest/Shop Manager

Textiles machine services
01.1997 - 08.2014

Graduate Certificate - CAD / Mechanical

Augusta Technical College

Thomson High Achool

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Chris Powers