Chris Prather
Murfreesboro,Tennessee
Summary
Results-driven Transportation Supervisor with a proven record in logistics and retail operations. Skilled in mentoring teams and optimizing processes to enhance efficiency and customer satisfaction, achieving a Net Promoter Score of 100. Recognized for transforming site performance from the bottom tier to the top 10 within the region.
Overview
1
1
Certification
26
26
years of professional experience
Work History
TRANSPORTATION SUPERVISOR/TERMINAL SUPERVISOR
WAYFAIR
LA VERGNE, TN
07.2022 - Current
- Led and developed team of 10-25 transportation specialists and warehouse associates, mentoring frontline leaders to achieve operational success.
- Monitor KPIs including labor planning, shift allocation, and team efficiency using data to drive and communicate decisions while always working to improve the customer experience.
- Drives initiatives and process improvements focused on efficiency to drive business results while partnering across cross-functional teams.
- Maintained relationships with carriers and monitored performance through regular meetings with carrier managers, providing creative solutions to challenges.
- Before becoming the Transportation Supervisor, our site ranked consistently in the high 30s (out of 42) when monthly ratings took place. Since becoming the Transportation Supervisor, we are regularly a top 10 site.
- Achieved recognition as Home Delivery Operation of the Month for outstanding performance in February 2024.
- 2023 Received a 'Net Promoter Score' of 100. Our site was the only site to achieve this score in the region.
WAREHOUSE SUPERVISOR
WAYFAIR
LA VERGNE, TN
01.2022 - 07.2022
- Managed daily warehouse operations, ensuring efficiency and safety.
- Facilitated communication with cross-functional partners to streamline logistics processes.
- Guided Warehouse Associates on career paths, enhancing employee development and engagement.
- Supported La Vergne site efforts to reach 100 Employee Net Promoter Score by collaborating with team members.
- Extensive experience with the transportation side of the business as well.
TRANSPORTATION SPECIALIST/TRAINING AMBASSADOR
WAYFAIR
LA VERGNE, TN
06.2019 - 01.2022
- Proactively and timely resolves customer experience exceptions.
- Owns communication with local cross functional partners in the warehouse and third-party carrier to minimize exceptions during loadout the following morning.
- Resulting in loadout exceptions of 2% for Q4 2021, lower than the network average of 2.6%.
- Consistently maintains Inventory Score above the 97% goal through proper scrubbing of 'systematic dead freight'. Currently 98.3% for Q4 2021.
- Recognized as a subject matter expert in the operation for warehouse associate and transportation specialist roles.
- Served as Training Ambassador for two years, facilitating skill development among associates.
- Supported rollout of Waycademy training program, contributing to skill development for associates.
- Established partnership with remote Final Mile Support team to facilitate transition of responsibilities in 'disposition system'.
- Thus, achieving decrease in disposition percentage from 11.8% in Q4 2020 to Q2 2021 4.5%.
- Successfully transitioned to a promotion from warehouse associate to transportation specialist by taking ownership of my development plan.
FIRE PREVENTION SPECIALIST
TRI STATE STEAMING SERVICES
HUBER HEIGHTS, OH
06.2017 - 04.2019
- Executed fire prevention strategies, removing steam power and fire hazards for restaurants.
- Managed hazardous materials, ensuring safe handling of flammable liquids.
- Promoted from associate to specialist in August 2017 due to demonstrated expertise and commitment.
- Maintained 4.5-star grading (out of 5) during tenure for attention to detail, dedication, willingness to go above and beyond.
- Scheduled work shifts for team members to achieve optimal coverage.
- Introduced a point system to promote punctuality among team members.
WAREHOUSE SUPERVISOR
HH GREGG
DAYTON, OH
06.2014 - 04.2017
- Began as associate, promoted to supervisor in December of 2014.
- Managed inventory to minimize theft and ensure stock availability.
- Introduced daily cycle counts in January 2015.
- Coordinated shipping and receiving for electronics and FedEx shipments, optimizing order fulfillment.
- Over one-year period maintained a damage percentage of below 5% as lead.
- Constructed and arranged showroom floor displays to enhance product visibility.
- Trained 11 associates over two years in product assembly, enhancing team capability and productivity.
- Hiatus taken in 2010 to care for terminally ill family member.
MORTGAGE AUDITOR
NATIONAL CITY MORTGAGE
MIAMISBURG, OH
07.2000 - 05.2010
- Audited loans for investor qualifications, ensured document accuracy, and corrected mortgage documents including notes, appraisals, title policies, homeowner's insurance policies, and flood insurance to maintain compliance.
- Verified closing amounts, including interest, escrows, insurance, and taxes, to ensure accurate financial reporting.
- Processed closing checks for distribution to designated departments using TMO systems and Microsoft Office applications, ensuring timely and accurate transactions.
Education
HIGH SCHOOL DIPLOMA -
FAIRMONT HIGH SCHOOL
01-1999
Some College (No Degree) - Massage Therapy
DAYTON SCHOOL OF MEDICAL MASSAGE
Kettering, OHSkills
- Shipping and receiving
- PIV operator
- Electric pallet jack
- Employee training
- Customer service and client relations
- Data entry
- Microsoft Word and Google applications
- Descartes and Workday
- Lean Six Sigma Yellow Belt
Certification
- PIV Certified Train the Trainer
Accomplishments
- Global Supply Chain Award Winner (SE Region, L2+) 2023
- Global Supply Chain Award Winner (SE Region, L2+) 2024
Timeline
TRANSPORTATION SUPERVISOR/TERMINAL SUPERVISOR
WAYFAIR
07.2022 - Current
WAREHOUSE SUPERVISOR
WAYFAIR
01.2022 - 07.2022
TRANSPORTATION SPECIALIST/TRAINING AMBASSADOR
WAYFAIR
06.2019 - 01.2022
FIRE PREVENTION SPECIALIST
TRI STATE STEAMING SERVICES
06.2017 - 04.2019
WAREHOUSE SUPERVISOR
HH GREGG
06.2014 - 04.2017
MORTGAGE AUDITOR
NATIONAL CITY MORTGAGE
07.2000 - 05.2010
HIGH SCHOOL DIPLOMA -
FAIRMONT HIGH SCHOOL
Some College (No Degree) - Massage Therapy
DAYTON SCHOOL OF MEDICAL MASSAGE