Chris Procaccini
Ocala,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
General Store Manager
Sleep Center Superstores
01.2015 - 11.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained numerous employees to decrease process lags and boost productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Associate of Arts - Marketing
Concordia University Wisconsin
Mequon, WI09.2011
Skills
- Budget Administration
- Loss Prevention
- Promotional Planning
- Employee Supervision
- Inventory Control
- Leadership Development
- Training and Mentoring
- Staff Management
- Team Leadership
- Performance Analysis
- Computer Literacy
- Profit Maximization
- Marketing Strategies
- Employee Scheduling
- Attention to Detail
- Store Operations
- Analytical Thinking
- Customer Service
- Organizational Skills
- Problem Solving
- Conflict Resolution
- Budget Management
Timeline
General Store Manager
Sleep Center Superstores
01.2015 - 11.2023
Associate of Arts - Marketing
Concordia University Wisconsin
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