Chris Proctor
Seagoville,Texas
Summary
Driven professional with experience at Sonic, adept in enhancing guest satisfaction and upselling menu items. Excelled in delivering personalized coaching at Hill Top Lawncare, significantly increasing retention rates. Skilled in beverage preparation (hard skill) and maintaining strong work ethic (soft skill), demonstrating exceptional communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
CarHop
Sonic
Seagoville, TX
06.2023 - 03.2024
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
Employee Trainer
Hill Top Lawncare
Dallas, TX
01.2022 - 05.2023
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Increased retention rates by delivering personalized coaching and support to struggling employees.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
Education
Seagoville High School
Dallas, TX03.2025
Skills
- Good Communication
- Drive-Thru Experience
- Flexible Schedule
- Strong Work Ethic
- Order Accuracy
- Promptness and Punctuality
- Guest satisfaction
- Phone Etiquette
- Beverage Preparation
- Memory retention
Timeline
CarHop
Sonic
06.2023 - 03.2024
Employee Trainer
Hill Top Lawncare
01.2022 - 05.2023
Seagoville High School