Chris Ragland
Raleigh,NC
Summary
Accomplished professional with a proven track record in enhancing customer satisfaction and driving sales, evidenced by a successful tenure at CompostNow. Expert in CRM and enthusiastically gaining knowledge with Salesforce. Over 10 years of sales experience. Known for creative solutions and exceptional customer service, consistently delivering results that exceed employer expectations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sprinter Driver, Driver Trainer
CompostNow
11.2019 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Owner/Operator
Triangle Cycle Tours
04.2015 - Current
- Doubled the amount of tours each year by researching the most effective booking platforms to connect with customers.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Sold advertising spots to many local and national businesses by creating sales pitches and visual aid to show why advertising with us is such a great ROI
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Managed all social media accounts
- Negotiated contracts with vendors to secure favorable terms for the business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Sales Representative
All Star Bike Shop Raleigh
02.2012 - 04.2015
- Increased sales revenue by 20-30% each year by identifying the "best fit" products to supply in the stores, according to quantitative and qualitative research.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Education
Associate of Arts - Design And Advertising
Wake Technical Community College
Raleigh, NC01.2014
Skills
- Salesforce Platform Basics
- CRM experience
- 10 years sales experience
- Customer Service
- Creative Solutions
- Problem Resolution
- Collaborative Environments
Timeline
Sprinter Driver, Driver Trainer
CompostNow
11.2019 - Current
Owner/Operator
Triangle Cycle Tours
04.2015 - Current
Sales Representative
All Star Bike Shop Raleigh
02.2012 - 04.2015
Associate of Arts - Design And Advertising
Wake Technical Community College
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