Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Chris Ramirez

SOMERVILLE,TX

Summary

High-energy customer service employee, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Skilled employee offering expertise in order taking, money handling and product promotion. Greets guests with a genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized, personable and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team member, commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Cracker Barrel
Bryan, TX
06.2023 - Current
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Restaurant Waiter

Casa Ole Mexican Restaurant
College Station , TX
09.2020 - 04.2023
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Restaurant Waiter

Sargentos
Snook, TX
02.2017 - 04.2018
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
  • Resolved customer complaints in a polite manner according to company policy.
  • Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Participated in special events such as banquets or catering functions held outside the restaurant premises.

Bookstore Sales Associate

Blinn Bookstore
Bryan, TX
07.2016 - 08.2017
  • Greeted customers, answered inquiries and provided assistance with locating items.
  • Maintained a clean and organized store environment to ensure customer satisfaction.
  • Processed sales transactions using cash registers or point-of-sale systems.
  • Assisted in managing inventory by stocking shelves, organizing displays and maintaining backroom storage areas.
  • Provided customer service through efficient problem solving techniques.
  • Organized promotional displays and maintained window merchandising standards.
  • Resolved customer complaints in an effective manner.
  • Performed daily opening and closing procedures including counting register funds and completing bank deposits as needed.
  • Developed product knowledge to effectively answer questions from customers.
  • Ensured compliance with all applicable laws, regulations and company policies.
  • Verified accuracy of pricing information on merchandise tags.
  • Recommended additional products to customers based on their needs.
  • Assisted in the development of marketing strategies for new product lines.
  • Assisted in training new employees on store policies, procedures, operations, products and services.
  • Operated office equipment such as computers, copiers and fax machines.
  • Managed returns and exchanges efficiently while providing excellent customer service.
  • Restocked shelves after purchases were made by customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

High School Diploma -

Snook ISD
Snook, Texas
05-2016

Some College (No Degree) - Kinesiology

Blinn College
Bryan, TX

Skills

  • Menu knowledge
  • Food presentation
  • Order Taking
  • Service Quality
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Order Management
  • Dining customer service
  • Food inspection
  • Cash Handling
  • Serving expertise
  • Positive and professional
  • Upselling techniques
  • Safe Food Handling
  • Item promotion
  • Professional Appearance
  • Salesmanship

Affiliations

I have coached Little Dribblers (basketball) for the last 4 years. I worked with organizing practices, fundraisers, setting up workers for concession and admissions and working alongside a team parent to get all things done for the team. By coaching the team, I had to use problem solving strategies, team building, organizational skills and sports knowledge.

Accomplishments

  • Highly requested server/waitstaff at Casa Ole, Sargentos and Cracker Barrel. Some families were very loyal and dedicated to me and my customer service. They informed me that they would follow me to whichever restaurant I was working for.

Certification

  • Food Handler License
  • TABC license

References

  • Carolyn Young 979-422-1744
  • Lakesha Ramirez 979-739-3648
  • Willie Everline 979-324-5886
  • Jennifer Moore 979-220-9530

Timeline

Restaurant Waiter

Cracker Barrel
06.2023 - Current

Restaurant Waiter

Casa Ole Mexican Restaurant
09.2020 - 04.2023

Restaurant Waiter

Sargentos
02.2017 - 04.2018

Bookstore Sales Associate

Blinn Bookstore
07.2016 - 08.2017

High School Diploma -

Snook ISD

Some College (No Degree) - Kinesiology

Blinn College

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Chris Ramirez