Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Attentive Sportsbook Ticket Writer skilled in cash handling and customer service. Consistently exceeds performance targets for tickets processed. Versed in pari-mutuel wagering and basic betting terminology. Trustworthy Ticketwriter with advanced understanding of amusement and gaming activities. Detail-oriented and vigilant professional with abilities in operating gaming equipment, conducting gaming transactions and maintaining financial records. Excellent communication and mediation talents with over 40 hours of availability each week.
> Customized shows according to venue limitations or specifications while still providing high-quality entertainment value for attendees.
> Garnered positive reviews from clients by executing well-rehearsed routines with precision and attention to detail.
> Started and ended shows promptly with attention-grabbing antics.
> Communicated set up of stage and props to support personnel in advance of each performance.
> Providing World Class Magic for 30 years to Casinos, TV Shows, Corporate Events, Celebrity Parties, and Lectures for Magicians.
> Enhanced event experiences for clients through customized
magic performances tailored to their specific needs
> The Only 3 time Stage Magic Champion awarded by the International Brotherhood of Magicians.
> Communicated set up of stage and props to support personnel in advance of each performance.
> Entertainer onboard in a large production show performing my award winning Comedy and Magic Act
> Rehearsals and Production Meetings
> Customer service making sure guests were happy and entertained
> Lectures for guests teaching basic sleight of hand to guests
> Collaborated with security personnel to ensure the safety and well-being of all guests during events.
> Participated in pre-event briefings, staying informed about specific event requirements and expectations.
> Participated in pre-event briefings, staying informed about specific event requirements and expectations.
> Collaborated with security personnel to ensure the safety and well-being of all guests during events.
> Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
> Enhanced guest experience by efficiently directing attendees to their designated seats.
> Processed accurate cash transactions and maintained error-free records.
> Processed accurate cash transactions and maintained error-free records.
> Input betting information into computer and printed tickets for customers.
> Managed risk exposure for the company through diligent monitoring of bet placements, identifying potential issues early on.
> Operated wagering terminal and maintained machine with new tickets.
> Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
> Served food and beverages promptly with focused attention to customer needs.
> Worked with POS system to place orders, manage bills, and handle complimentary items.
> Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
> Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
> Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
> Remained in costume for extended periods for maximum performance effect.
> Headliner at Ballys Hotel performing my award winning act working with an ensemble cast
> Promotions in person and on TV
> Collected room deposits, fees, and payments.
> Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
> Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
> Took reservations over phone, in person, and via computer for guests and provided confirmation information.
> Welcomed each new arrival pleasantly and confirmed reservations and identification.
> Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
> Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
> Cleaned and maintained warehouse in compliance with OSHA safety standards.
> Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
> Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
> Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
> Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
> Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
> Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
> Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
> Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
> Increased warehouse efficiency by implementing new inventory management systems and procedures.
> Stage presence
> Audience Engagement
> Comedic timing
> Cash Handling
> Exceptional customer service
> Strong Work Ethic
> Guest Engagement
> Professional Appearance
> Hospitality service expertise
> Memory retention
> Cleanliness standards
Sports knowledge
> Team player attitude
2013 Award of Merit Winner of Stage Magic International Brotherhood of Magician
2015 International Brotherhood of Magicians Stage Champion
2017 International Brotherhood of Magicians Highest Score Stage Magic
2018 Strolling Magician of the Year awarded by the Magic Castle
2018 Stage representative in South Korea at FISM The World Championships of Magic