Chris Rauch
Williamstown,United States
Summary
Digital Media Support Engineer with 19 years of experience in optimizing broadcast and digital workflows. Proficient in Avid Media Composer and shared storage systems, with a strong background in troubleshooting and system configuration. Skilled in developing efficient workflows and providing technical support to ensure seamless operations in high-pressure environments. Committed to delivering quality results and adapting quickly to new challenges.
Overview
19
19
years of professional experience
Work History
Digital Media Support Engineer
ABC News/Disney
New York, United States
08.2014 - Current
- Digital Media Support Engineer with deep expertise powering high-volume broadcast, post-production, and streaming operations.
- Strong background supporting Avid systems, shared storage, and end-to-end editing, graphics, streaming, and VOD workflows.
- Known for rapid troubleshooting across file-based and distribution pipelines, ensuring seamless delivery for daily broadcasts and live digital content.
- Adept at streamlining workflows, improving system efficiency, and producing clear technical documentation that enhances team performance.
Freelance ACSR
Self-Employed
Greater Philadelphia Area, United States
06.2013 - 08.2014
- Supported Avid Media Composer, Symphony, and shared storage environments (NEXIS/ISIS/Unity), including troubleshooting editorial workflows, media management issues, and system configuration tasks.
- Delivered on-site user training for Avid tools and workflows, and provided comprehensive post-production and IT support across diverse client environments.
Post and Broadcast Onsite Systems Engineer
Video Corporation of America
Philadelphia, United States
10.2012 - 06.2013
- Maintained ISIS 5000, Interplay, Avid editing systems, graphics workstations, and associated shared storage for NBC Sports.
- Provided technical support to creative and administrative staff, assisting with both IT and post-production workflows.
- Installed and configured storage systems, licensing servers, render nodes, FTP services, and backup infrastructure.
- Delivered user training on new hardware and software, coordinated vendor repairs, and managed equipment inventory.
Assistant Engineer/Systems Technician
Alliance Digital Inc.
Philadelphia, United States
09.2011 - 10.2012
- Maintained ISIS 5000, Interplay, Avid editing systems, graphics workstations, and associated shared storage supporting NBC Sports' post-production operations.
- Provided technical support for creative and administrative teams across IT and editorial workflows.
- Installed and configured storage platforms, licensing servers, render nodes, FTP services, and backup infrastructure.
- Delivered training on new hardware and software, coordinated vendor service efforts, and managed equipment inventory.
Assistant Editor/Senior Machine Room Technician
Shooters Inc.
Philadelphia, United States
06.2006 - 08.2011
- Prepped edit sessions and digitized/imported media from a wide range of sources (RED, Alexa, DSLR, P2, etc.).
- Synced audio, logged footage, and generated ALEs to support offline editorial.
- Managed digital dailies workflows for feature films and television.
- Performed duplication, encoding, file deliveries, and routing operations.
- Conducted QC for broadcast and theatrical content, supported DI workflows including DaVinci Revival dustbusting, tracked media using ScheduAll, and provided training for new staff members.
Education
Bachelor of Science - Video/Television/Film
Hofstra University
Hempstead, NY05.2006
Skills
- Avid Media Composer proficiency
- Shared storage management
- Workflow optimization
- Technical documentation
- Systems configuration
- Customer support and technical assistance
- Effective communication
- Problem solving and troubleshooting
- Attention to detail
- Ticketing systems management
- Team collaboration
Timeline
Digital Media Support Engineer
ABC News/Disney
08.2014 - Current
Freelance ACSR
Self-Employed
06.2013 - 08.2014
Post and Broadcast Onsite Systems Engineer
Video Corporation of America
10.2012 - 06.2013
Assistant Engineer/Systems Technician
Alliance Digital Inc.
09.2011 - 10.2012
Assistant Editor/Senior Machine Room Technician
Shooters Inc.
06.2006 - 08.2011
Bachelor of Science - Video/Television/Film
Hofstra University