WireShark
Chris Rechenmacher
IT Support/Managment
Meridian,ID
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at JM MINING. Skilled in IT troubleshooting and staff management, adept at driving technological advancements and strategic growth. Achieved significant cost savings and improved team performance through innovative solutions and effective problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Head of Operations
JM MINING
10.2021 - 02.2022
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Technical Support Representative
Iwebvisit
03.2020 - 02.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Head of Information Technology
Advantage Activations INC
01.2009 - 02.2022
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Drove improvements in customer satisfaction ratings through enhanced web portals and user-friendly interfaces.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Oversaw IT department operations and training.
Merchandiser
Dryers Ice Cream
02.2016 - 02.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Head of Mechanical Engineering Department
7up Bottling of Reno
02.2009 - 01.2010
- Mentored junior engineers, providing guidance on best practices and fostering professional growth within the team.
- Delivered successful projects on time and within budget by closely monitoring progress, identifying potential risks early on, and implementing effective mitigation strategies.
- Increased efficiency in mechanical design processes by streamlining workflows and implementing innovative solutions.
- Achieved significant cost savings by optimizing material usage, negotiating vendor contracts, and introducing sustainable practices in engineering processes.
Education
High School Diploma -
Spring Creek Lodge Academy
Thompson Falls, MT 05.2001 -
Skills
IT Troubleshooting
Application installations
Troubleshooting
Network Administration
Problem-Solving
Performance monitoring
Staff Management
MS Office
Network Troubleshooting Abilities
Network Security Management
Software
Microsoft 365
Active Directory
SIMS
Lynx
Windows
Interests
Wakeboarding
Snowmobiling
Riding Motorcycles
Camping
Timeline
Head of Operations
JM MINING
10.2021 - 02.2022
Technical Support Representative
Iwebvisit
03.2020 - 02.2022
Merchandiser
Dryers Ice Cream
02.2016 - 02.2019
Head of Mechanical Engineering Department
7up Bottling of Reno
02.2009 - 01.2010
Head of Information Technology
Advantage Activations INC
01.2009 - 02.2022
High School Diploma -
Spring Creek Lodge Academy
05.2001 -
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