Chris Redding
Salt Lake City,UT
Summary
Dedicated Customer Service Specialist experienced in prioritizing tasks and multi-tasking in fast-paced environments. Achieved efficient task completion and enhanced team performance through strong communication, problem-solving, and time management skills. Focused on building positive customer relationships by effectively addressing needs with empathy and active listening.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
eBay Inc.
Draper, Utah
05.2018 - 09.2026
- Assisted customers with inquiries regarding high value claims, assisted with claims for items that need to be returned or for items that haven’t arrived
- Resolved members' concerns through effective communication and problem-solving skills, to be able to research the claim and determine what the correct decision in next steps that we may have needed for the closure of the claim, or to be able to close the claim effectively with the information we have already.
- Review claims for closure to ensure the correct decision was made to close the claim effectively and correctly, and if not provide steps to agent to make corrections to close the claim correctly.
- Utilized eBay's programs and tools to be able to review members accounts for potential risk not only to each other, but to eBay as well, and take any actions from issuing warnings to suspensions of accounts that have proven to be risky or fraudulent.
Co-Owner
Attitude E-Juice Inc.
Salt Lake City, Utah
08.2013 - 07.2018
- Managed daily operations of e-juice production and distribution.
- Developed marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management and supply chain logistics for product availability, worked directly with the manufacturers to ensure quality, and federal and local government requirements were met and upheld.
Customer Service/ Collections Representative
Comcast
Sandy, Utah
04.2013 - 10.2015
- Managed customer accounts to ensure timely collections and payments.
- Negotiated payment arrangements while adhering to company policies.
- Resolved billing inquiries through effective communication with customers.
Education
Hillcrest High School
Midvale, UTSkills
- Claims processing
- Customer service
- Problem resolution
- Phone and email support
- Call center operations
- Call management
- Risk assessment
- Account management
- Effective communication
- Decision making
- Analytical thinking
- Attention to detail
- Time management
- Multi tasking
- Self-motivation
- Team collaboration
- Professional demeanor
- Effective time management
- Time management
Timeline
Customer Service Representative
eBay Inc.
05.2018 - 09.2026
Co-Owner
Attitude E-Juice Inc.
08.2013 - 07.2018
Customer Service/ Collections Representative
Comcast
04.2013 - 10.2015
Hillcrest High School