Chris Reiber
Cuyahoga Falls
Summary
Professional manager with over a 25-year background in business development, human resources, personnel management and store operations. Strong leadership and motivational skills; ability to quickly build rapport, establish trust, train and motivate people of all levels. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers. Big-picture focus on company goals has produced increased efficiencies in production and sales.
Sales professional with comprehensive background in managing and driving sales teams to success. Consistently develops innovative sales strategies that boost revenue and customer retention. Known for fostering collaborative team environment and adapting to dynamic market conditions. Skilled in negotiation, strategic planning, and performance analysis.
Overview
22
22
years of professional experience
Work History
Account Manager of Security
Allied Universal Security
10.2021 - Current
- Account Manager of 22 K&D Properties in Cleveland, Ohio
- My responsibilities include leadership of 90 plus security officers, hiring, scheduling, invoice reconciliation, payroll management, incident reporting, managing post orders and physical security of all K&D locations in Ohio
- Partnering with our client and Property Managers to improve safety and security measures at all locations
- I'm a CPR Certified Trainer
General Manager
Burlington
07.2011 - 08.2021
- Consistently exceeded sales plan by over 5% over the last 4 years and LY sales by 10%
- Effectively trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
- Empowered and delegated to 2 assistant managers, 4 key holders, and 40-50 store employees
- Reduced store shrink from 1.46% to .67% to sales consistently over the last three years, achieving the lowest shrink results in our region of 26 stores in 2017
- Successfully opened two new stores from the planning phase to product placement in 2013 and then in 2015
- Implemented an effective weekly schedule based on sale plan and freight forecasting
General Manager
World Market
08.2008 - 07.2011
- Supervised management staff, emphasizing sales performance and high standards of store operations
- Trained all management personnel in operations and supervision
- Merchandised the store and developed unique presentations
- Increased store sales by 6% in the first year of management through excellent customer service and employee product knowledge
Assistant Grocery Manager
Marc's
03.2003 - 08.2008
- Effectively Inventoried stock and reordered product when inventory drop to specified level
- Helped prioritize work schedules and delegated assignments floor associates and cashiers
- Examined merchandise to ensure that it is correctly priced, displays and functions as advertised
- Reduced frozen products shrink by 10% through proper rotation of dated goods
- Supervised and trained a team of 90 employees in daily job responsibilities
Education
Associate of Science - Business Management
Kent State University at Stark
Canton, OhSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Team player
- Operations management
- Problem resolution
- Leadership and team building
- P&L management
- Process improvements
Professional Highlights
- CEO Award for excellence in Sales and Operations, 2013, Exceeding sales plan by 10% and LY by 12.1% and service score of 78%
- CEO Award for Excellence in Sales and Operations, 2017, Exceeding sales plan by 22% and service score of 80%
- Operational Audit Award, 2017, Top score in the territory for achieving a 96%
- Top Leadership approval rating at 93%, 4 years running as a result of annual Voice Survey
- Successfully promoted 3 Assistant Managers to Store Manager, 3 Key Holders to Assistant Manager, and 6 full time employees to Key Holders
- Opened 2 new successful Burlington stores, one in 2013 and 2015
Timeline
Account Manager of Security
Allied Universal Security
10.2021 - Current
General Manager
Burlington
07.2011 - 08.2021
General Manager
World Market
08.2008 - 07.2011
Assistant Grocery Manager
Marc's
03.2003 - 08.2008
Associate of Science - Business Management
Kent State University at Stark
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