Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Chris Rhode

Chris Rhode

Guilford,CT

Summary

Innovative problem-solver with over 12 years experience with a strong foundation in analytical thinking and technical aptitude. Possesses solid understanding of systems analysis, including requirements gathering and data analysis, and skilled in software tools and methodologies. Capable of leveraging technical knowledge to drive impactful solutions and enhance operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

System Analyst

COCC
11.2011 - 10.2024
  • Promoted from Application Analyst 1 to Application Analyst 2 and then to System Analyst due to project complexity and successful execution.
  • Project Management: Led multiple projects using both Waterfall and Agile methodologies, managing competing deadlines and priorities throughout the Software Development Life Cycle (SDLC).
  • Subject Matter Expertise: Provided expert technical support to resolve time-critical issues and delivered two training courses on the new IUX architecture and a major notice printing enhancement. Also was a SME in web applications, relational database design, ACH Processing, Report Handling, and custom developed apps.
  • Long-term Project Execution: Successfully led a five-year, multi-stage project, coordinating with internal teams, SMEs, and external vendors to implement a new notice delivery method for end-users. Included regular status updates to all stakeholders and regular demos of progress to a wide audience.
  • Intelligent User Experience Leadership: Led the introduction of an Intelligent User Experience platform, re-imagining the core system and presenting the new framework companywide.
  • Coaching and Mentorship: Taught best practices for requirements gathering and design to improve accuracy. Onboarded new staff by creating documentation and providing 1-on-1 training on multiple topics.
  • Collaboration: Partnered with product teams, SMEs, and developers to assess feasibility, timelines, and resource needs for user requests.
  • Defect Analysis: Analyzed and resolved defects in production and development, collaborating with developers and product owners to implement solutions.
  • Design and Testing: Designed front-end interfaces, data models, APIs, and test plans for enhancements and defect resolutions.
  • ·User Interface Development: Expertise in developing and updating user interfaces for internal systems using Angular and C# .NET. The new Intelligent User Experience platform required new design standards and thorough testing because it was new and unstable in the beginning.
  • Code Analysis: Proficient in manually reading and tracing through processing logic to ensure robust functionality and early identification of issues.
  • Software Development: Self-taught Windows Presentation Foundation (WPF) and C# to compensate for the Sales Tracking project after resources were made unavailable, demonstrating initiative and adaptability.
  • Complex Troubleshooting: Skilled in utilizing advanced tools like Postman and Fiddler for comprehensive troubleshooting and problem resolution.
  • SQL Development: Authored thousands of efficient SQL queries, contributing significantly to team productivity and operational efficiency.
  • Testing: Conducted thorough QA testing to verify alignment with business requirements, identifying issues and ensuring high-quality deliverables.
  • Defects: Analyzed and resolved software defects, collaborating with developers to implement effective fixes and improve application reliability.

System Analyst

COCC
01.2016 - 10.2024
  • Project Management: Led 3-6 concurrent projects using Waterfall and Agile methodologies, consistently meeting deadlines while balancing priorities.
  • Technical Expertise: Provided senior-level support for web applications, relational databases, ACH processing, reporting, printing, and custom software.
  • Stakeholder Communication: Developed project plans and delivered regular updates, ensuring transparency and alignment with business goals.
  • Quality Assurance: Conducted thorough QA testing to verify business requirements, identify issues, and ensure high-quality deliverables.
  • Defect Resolution: Analyzed and resolved software defects, collaborating with developers to enhance application reliability.
  • Incident Response: Addressed production issues promptly, delivering immediate fixes while maintaining controls to minimize business impact.

System Analyst

COCC
01.2016 - 10.2024
  • Project Management: Led 3-6 concurrent projects using Waterfall and Agile methodologies, consistently meeting deadlines while balancing priorities.
  • Technical Expertise: Provided senior-level support for web applications, relational databases, ACH processing, reporting, printing, and custom software.
  • Stakeholder Communication: Developed project plans and delivered regular updates, ensuring transparency and alignment with business goals.
  • Quality Assurance: Conducted thorough QA testing to verify business requirements, identify issues, and ensure high-quality deliverables.
  • Defect Resolution: Analyzed and resolved software defects, collaborating with developers to enhance application reliability.
  • Incident Response: Addressed production issues promptly, delivering immediate fixes while maintaining controls to minimize business impact.

Application Analyst 2

COCC
01.2014 - 12.2015
  • SDLC & Project Management: Expanded responsibilities across the SDLC, managing increasingly complex projects while balancing technical and business needs to ensure timely delivery.
  • Technical Adaptability: Self-taught WPF and C# to support the Sales Tracking project when resources were unavailable, demonstrating initiative and problem-solving skills.
  • Cross-Functional Collaboration: Worked with developers, business users, and SMEs to gather requirements, identify solutions, and drive successful project implementations.

Application Analyst

COCC
11.2011 - 12.2013
  • Supported all SDLC phases, enhancing system functionality based on user needs.
  • Analyzed defects, documented fixes, and improved core platform integration.
  • Developed detailed specifications and executed comprehensive test plans to ensure quality.
  • Bridged technical teams and business units, ensuring clear communication and project alignment.

Education

Bachelor of Science - Applied Mathematics

Southern Connecticut State University
New Haven, CT

Skills

  • System Analysis and Design
  • Business Analysis
  • SDLC
  • SQL
  • Microsoft Office
  • Agile Methodologies(Scrum)
  • Relational Database Design
  • Software Quality Assurance
  • Cross Functional Leadership
  • Requirements Gathering

Certification

  • Certified Scrum Master, 01/01/25, Scrum Alliance
  • Corporate Leadership Development Program, 09/01/20, 05/01/22, Flagship program focused on business leadership through multiple disciplines in cooperation with Central Connecticut State University.

Timeline

System Analyst

COCC
01.2016 - 10.2024

System Analyst

COCC
01.2016 - 10.2024

Application Analyst 2

COCC
01.2014 - 12.2015

System Analyst

COCC
11.2011 - 10.2024

Application Analyst

COCC
11.2011 - 12.2013

Bachelor of Science - Applied Mathematics

Southern Connecticut State University

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Chris Rhode