Chris Richmond

• Developed and implemented social media campaigns to increase brand awareness and engagement.
• Created engaging content for various platforms including Facebook, Twitter, Instagram, LinkedIn and YouTube.
• Monitored conversations on social media channels and responded to customer inquiries in a timely manner.
• Tracked performance metrics using analytics tools like Google Analytics or Sprout Social to measure success rate of campaigns.
• Gathered insights from competitor analysis and audience feedbacks; took necessary actions based on findings.
• Worked closely with marketing team members to brainstorm ideas for new campaigns that aligns with overall strategy.
• Increased social media presence to promote specific brands and products.
• Managed social media platforms and utilized metrics to increase engagement and campaign performance.
• Generated ideas and innovated social media marketing strategies for different brands and platforms.
• Analyzed market data to determine ways to reach target audience or intended segments.
• Created and published news and promotional content to increase fan engagement and channel growth.
• Set up and optimized company pages within each platform to increase visibility of company's social content.
• Prepared professional, on-point and brand-specific copy for diverse platforms and target audiences.
• Monitored benchmarks to measure overall impact of social media campaigns.
• Engaged positively with online community to glean insights and capitalize on learning opportunities.
• Leveraged tools to track social trends, identify influencers and devise successful outreach strategies.
• Streamlined social media reporting processes, improving efficiency and accuracy.
• Tracked competitor social media activities and adjusted strategies to maintain competitive edge.
• Responded to customer inquiries and comments on social media platforms promptly.
• Managed crisis communication on social media to protect brand reputation
• Created monthly newsletter for entire bank to view

Marketing (sub position)

• Expanded the banks voice on all the social media platforms daily
• Led weekly marketing meetings pertaining to new findings
• Strategically viewed social platforms for possible trends
• Held community manager position
• Responded to 60+ posts a day whether internal posts from employees or from other businesses
• Reported daily and weekly findings to marketing manager
• Provided ideas for content based off social media findings

QA calls(sub position)

• Listened to banker calls and provided all necessary feedback
• Created and complimented a call flow worksheet for bankers
• Sent over results of call findings to bankers manager for continued training

• Helped troubleshoot specific online and mobile problems
• Sent daily/reports to appropriate group for further escalations
• Ability to expedite and multi task any given situation
• Work with other groups within the bank
• Met daily quota

• Implemented and educated the customer with financial policies.
• Applied banking alternatives
• Reviewed customer accounts
• Found ways to de-escalate situations
• Took escalated calls from bankers
• Implemented the teach, coach and train policy
• Notated accounts regarding escalated conversations

• Investigated and analyzed complex financial transactions for evidence of fraud.
• Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
• Reviewed customer accounts, documents and electronic records to detect suspicious activities.
• Provided additional levels of security to safeguard customer account information