Chris Robertson
Solana Beach,CA
Summary
· Experienced administrator with excellent client and project management skills. Action-oriented with strong ability to communicate effectively in-person or via latest technology to executives and business audiences.
· Experienced professional with strong leadership and relationship-building skills.
· Skilled with a strong background in all aspects of travel.
· Meticulous and excellent at juggling multiple tasks and working under pressure.
· Detail-oriented, disciplined, organized, resourceful, self directed, results and deadline focused.
· Accomplished in building relationships with internal and external customers. Customer service focused.
· Managed air travel for various groups as well as negotiated air contracts always maximizing discounts and concessions.
· Client key point of contact for all travel operations
Overview
29
29
years of professional experience
Work History
Travel Consultant/Supervisor/Operations Manager
Ovation Lawyers Travel/Amex GBT
09.2002 - Current
- Latham & Watkins LLP
- · Responsible for all aspects of day to day operations for corporate travel management company including hiring, onboarding and account training.
- · Provided daily travel activity reports to client with focus on travel policy adherence.
- · Worked closely with client account regarding policy and procedures involving client billable and firm non-billable travel.
- · Directly responsible for all weekly billing files sent to client.
- · Had close working relationship with client accounting department to research and resolve any billing issues.
- · Reconciling monthly credit card statements
- · Managed 9 full time agents and 1 Operations Supervisor.
- · Navigated successful migration to new Smart Booking Platform and hotel reservation program.
- · Established good rapport with airline and hotel vendors, which allows waivers and improved considerations.
- · Worked directly with client Meetings, Events and Trial teams with travel assistance and hotel room blocks
- · Created policy and procedures with travel team for client group travel.
- · Established good rapport with airline and hotel vendors, which allows waivers and improved considerations.
- · Resolved client service issues
- · Worked directly with travel agents to achieve 98% positive Customer Survey results
- · Trained and coached to achieve significant improvement in productivity.
- · Experienced in booking all types of corporate travel including air, rail, and hotel.
Travel Consultant
American Express Small Business Travel
04.2000 - 09.2002
- Responsible for completing travel arrangements for all employees in including air, car, hotel and limo bookings.
- Arranged travel for high level for VIP's
- Worked closely with client on highly involved international itineraries.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Travel Counselor
J & O Air- Consolidator
03.1995 - 04.2000
- • Worked directly with travel agencies in booking wholesale international airline tickets.
• Responsible for understanding international airline tariffs
• Worked directly with travel agencies
Education
Tourism And Travel Management
Travel Experts Training School
San Diego03.1995
Skills
- Quick learner
- Creative problem solving
- Customer satisfaction/service
- Strong verbal communication
- Project management
- Computer proficient
- Extremely organized
- Team leadership/building
- Data management
Timeline
Travel Consultant/Supervisor/Operations Manager
Ovation Lawyers Travel/Amex GBT
09.2002 - Current
Travel Consultant
American Express Small Business Travel
04.2000 - 09.2002
Travel Counselor
J & O Air- Consolidator
03.1995 - 04.2000
Tourism And Travel Management
Travel Experts Training School
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