Chris Roche
Port Jefferson,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business sales within the HCM industry. Proven track record in exceeding sales goals and improving client satisfaction. Accomplished in fostering relationships with clients to promote business development, increase brand awareness, and drive company revenue.
Overview
17
17
years of professional experience
Work History
Customer Success Sales Representative
Paychex Inc.
09.2019 - Current
- Consistently enhanced the experience and level of client satisfaction of Enterprise by addressing concerns and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques including cold calling, networking, and relationship building.
- Increased sales revenue by identifying gaps and process inefficiencies in several key areas including HR, hiring, onboarding, time tracking, and health & retirement benefits.
- Conducted product demonstrations to educate customers on features, benefits, and advantages over HCM and other relative industry competitors.
- Increased repeat business by fostering trust-based relationships with key upmarket accounts in New York City through regular communication and quarterly account reviews.
- Achieved top performer status and exceeded quota expectations consistently through dedication and a strong knowledge blend of sales and customer service.
Restaurant Manager | Co-Owner & Operator
C’est Cheese | Craft Growler Bar & Bottle Shop
08.2015 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations and liquor licensing laws and regulations in order to maintain business operations without interruption.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
Implementation Supervisor
Paychex Inc.
08.2014 - 08.2015
- Assisted in the development of company-wide best practices for implementation processes, contributing to overall operational efficiency.
- Coordinated closely with sales teams to ensure smooth handover of projects from pre-sales to implementation stage.
- Maintained high levels of employee engagement within the team through transparent communication and fostering a supportive work environment.
- Provided exceptional support to customers throughout the entire implementation lifecycle, addressing concerns promptly and efficiently.
- Adapted implementation strategies based on unique client requirements, ensuring tailored solutions that addressed specific needs effectively.
- Streamlined implementation processes by developing and implementing standard operating procedures for the team.
Client Service Supervisor
Paychex Inc.
09.2009 - 08.2014
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
- Mentored junior staff members, providing guidance and support that fostered professional growth and development.
- Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
Senior Client Service Representative
Paychex Inc.
06.2008 - 09.2009
- Provided technical support for payroll software, verified payroll accuracy, built client relationships, researched tax errors, participated in training, and collaborated on customer service processes.
- Identified upsell opportunities and recommended additional services tailored to individual client needs.
- Delivered consistent results under pressure by prioritizing tasks based on urgency and importance effectively managing workload.
- Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
Personal Banker
JP Morgan Chase
09.2007 - 05.2008
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Associates Degree in Liberal Arts -
SUNY Suffolk County Community College
Selden, NYSkills
- Customer relations
- Customer retention
- Interpersonal communication skills
- Negotiation tactics
- Objection handling
- Relationship selling
- Sales consultation
- Sales presentations
- Sales strategy development
- Upselling and cross selling
Accomplishments
- Ranked #1 Customer Success Sales Representative in 2023
- Large Market Rep of the Year (2023)
- 1st ever Customer Success Sales Representative to exceed $1,000,000 in revenue generated (2023)
- 2023 Conference Achiever
- 2023 Circle of Excellence
- 2023 Ice Achiever
- Ranked #3 Customer Success Sales Representative in 2022
- 2022 Conference Achiever
- 2022 Circle of Excellence
Objective & Summary
Experienced, determined, and innovative salesperson looking for opportunities to grow as a customer success professional within an expanding organization. To align myself with a leading company where I can utilize my multifaceted background and years of experience in human resources, payroll, and sales. To exceed sales targets and set company goals while maintaining positive brand relationships with clientele.
Timeline
Customer Success Sales Representative
Paychex Inc.
09.2019 - Current
Restaurant Manager | Co-Owner & Operator
C’est Cheese | Craft Growler Bar & Bottle Shop
08.2015 - 07.2021
Implementation Supervisor
Paychex Inc.
08.2014 - 08.2015
Client Service Supervisor
Paychex Inc.
09.2009 - 08.2014
Senior Client Service Representative
Paychex Inc.
06.2008 - 09.2009
Personal Banker
JP Morgan Chase
09.2007 - 05.2008
Associates Degree in Liberal Arts -
SUNY Suffolk County Community College
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