Chris Rolf
Highland Village,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Co-owner
Two 94 Woodworks, LLC
07.2023 - Current
- Launched new business specializing in custom woodworking products, including refinishing of furniture.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
SR Director of Customer Solutions
The Container Store
07.2022 - 06.2023
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Customer Solutions Director
The Container Store
01.2017 - 07.2022
- Fostered a positive work environment that encouraged collaboration among team members while recognizing individual achievements.
- Oversaw budget planning and resource allocation for the Customer Solutions department, ensuring maximum efficiency and cost effectiveness.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Customer Solutions Manager
The Container Store
04.2012 - 01.2017
- Managed a team of customer support professionals, ensuring consistent delivery of high-quality service.
- Conducted regular performance evaluations, providing constructive feedback and coaching for professional growth within the team.
- Established measurable goals and tracked progress towards meeting them, driving continuous improvement efforts within the department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Solutions Supervisor/Specialist
The Container Store
10.2007 - 04.2012
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
General Manager
Banana Republic
10.2004 - 01.2007
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Lane Bryant
12.2000 - 10.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Banana Republic
06.1991 - 12.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Science - Fashion Merchandising
Bowling Green State University
Bowling Green, OH05.1991
Skills
- Customer relations
- Leadership abilities
- Analytical thinking
- Organizational skills
- Problem solving
- Decision making
- Team building
- Cross-functional collaboration
Timeline
Co-owner
Two 94 Woodworks, LLC
07.2023 - Current
SR Director of Customer Solutions
The Container Store
07.2022 - 06.2023
Customer Solutions Director
The Container Store
01.2017 - 07.2022
Customer Solutions Manager
The Container Store
04.2012 - 01.2017
Customer Solutions Supervisor/Specialist
The Container Store
10.2007 - 04.2012
General Manager
Banana Republic
10.2004 - 01.2007
Store Manager
Lane Bryant
12.2000 - 10.2004
Store Manager
Banana Republic
06.1991 - 12.2000
Bachelor of Science - Fashion Merchandising
Bowling Green State University
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