Chris Romero
Fort Lauderdale,FL
Summary
Results-driven retail professional with expertise in customer service, inventory management, and sales strategy. Focused on enhancing team performance and driving organizational growth through efficient task execution and strong communication skills. Adaptable in diverse environments, consistently delivering value and productivity.
Overview
16
16
years of professional experience
Work History
Client Sales Associate
AT&T
Davie, Florida
01.2014 - Current
- Attained status as a Top 3 seller within the store and Top 10 in Texas.
- Provided expert sales support for wireless and wired home products, enhancing customer satisfaction for individual and business clients.
- Guided customers in understanding features and benefits of wireless products and services, improving informed purchasing decisions.
- Supported customers in product selection and service inquiries, ensuring tailored solutions to meet their needs.
- Resolved customer inquiries using ticketing software and knowledge base resources.
- Collaborated with team members to troubleshoot complex technical issues effectively.
Merchandising & Social Media Creator
Segadores Church
Fort Lauderdale, FL
01.2016 - 01.2025
- Created engaging social media content that boosted audience engagement by fostering community interaction.
- Developed innovative products and marketing campaigns to enhance merchandising strategies.
- Coordinated merchandise displays that improved visual appeal and drove higher customer interaction.
- Collaborated with marketing team to plan promotional events and product launches.
- Directed graphic design efforts across all projects to ensure brand consistency.
- Assisted in analyzing sales data to uncover trends, informing optimized product placement strategies.
- Communicated with suppliers to ensure timely delivery of merchandise and materials.
- Managed diverse international projects to achieve defined goals. for RG Ministries, driving successful outcomes.
Supervisor (Client Relations)
Inktel Direct
01.2010 - 01.2014
- Supervised 30 bilingual client service representatives, fostering a collaborative and high-performing team environment.
- Oversaw daily operations to optimize team workflow and enhance service delivery.
- Implemented process improvements to enhance workflow and service quality.
- Trained new employees on company policies and procedures.
- Managed client calls averaging 150-200 daily, ensuring prompt resolution and high-quality service.
- Resolved issues by analyzing problems and implementing effective solutions. with a 95% Quality Score throughout 4 Years.
Education
Some College (No Degree) - I.T
Broward College
Davie, FLSkills
- Graphic design
- Customer relationship management
- Visual merchandising
- Product expertise
- Technical troubleshooting
- Data analysis
- Marketing strategy
- Effective communication
- Problem solving
- Training and development
- Project coordination
- Social media marketing
- Relationship building
- Goal tracking
- Upselling techniques
- Conflict resolution
- Multi-tasking proficiency
Career Experience
- Merchandising & Social Media Creator, Segadores Church, 06/16-, Strategic thinker of new products, marketing campaigns, & all merchandising for sale., Lead Graphic Designer on all projects., Social Media Content Creator., Project Lead for RG Ministries Internationally.
- Client Sales Associate, AT & T, 06/14-06/16, Provided client sales support for wireless/wired home products to both personal & business clients., Achieved Top 3 Sellers of Store; Top 10 for State of Texas.
- Supervisor (Client Relations), Inktel Direct, 06/10-06/14, Effectively handled client calls which averaged 150-200 per day., Efficient supervisor of 30 bilingual client service representatives., Problem Solver with a 95% Quality Score throughout 4 Years.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Merchandising & Social Media Creator
Segadores Church
01.2016 - 01.2025
Client Sales Associate
AT&T
01.2014 - Current
Supervisor (Client Relations)
Inktel Direct
01.2010 - 01.2014
Some College (No Degree) - I.T
Broward College