Chris Rosales
Los Angeles,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
Diesel Alley LLC.
South Gate, CA
06.2008 - 06.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Staff Assistant
U.S. Department of Treasury
03.2006 - 06.2008
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Organized and maintained office supplies inventory.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Served as liaison between the department and external contacts.
- Assisted with special projects upon request from management team.
- Created spreadsheets in Excel to track data related to projects.
- Maintained filing systems both electronically and manually.
- Compiled information for presentations using PowerPoint software.
- Performed research on a variety of topics related to departmental activities.
- Managed calendar of events to ensure deadlines were met.
- Inputted data into an Access database program.
- Responded promptly to emails sent by various departments within the organization.
- Generated purchase orders for approved items requested by staff members.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Pre Press Page Coordenaor Supervisor
San Francisco Examiner
09.2000 - 02.2006
- Created and maintained page layout templates for the company website.
- Provided technical support to internal teams in order to ensure pages were updated regularly.
- Developed strategies for optimizing page performance, including search engine optimization.
- Assisted with content development by researching topics and drafting content as needed.
- Edited existing pages to ensure accuracy of information.
- Coordinated with design team on graphics and other visuals used on pages.
- Conducted testing of various page elements to improve user experience.
- Analyzed web traffic data to determine which pages were most successful.
- Managed multiple projects concurrently while meeting tight deadlines.
- Resolved issues related to broken links, missing images, and other inconsistencies.
- Implemented coding changes based on feedback from users or stakeholders.
Digital Production Supervisor
Ford Graphics
Oakland, CA
11.1998 - 06.1999
- Managed daily operations of digital production team, including scheduling, resource allocation, and budgeting.
- Monitored team performance metrics and identified areas for improvement in order to increase productivity.
- Collaborated with other departments to ensure projects are completed on time and within budget.
- Provided technical guidance and support to staff members regarding digital production processes and tools.
- Reviewed project deliverables for accuracy, completeness, and quality assurance standards prior to delivery.
- Identified potential risks associated with digital production activities and developed mitigation plans accordingly.
- Documented detailed requirements for each project based on client specifications and expectations.
- Supervised and coordinated work of camera, lighting and sound crew members.
Digital Imaging & Production
Corlor Wise
San Francisco, CA
10.1997 - 10.1998
- Performed daily maintenance on digital imaging equipment and troubleshot any issues that arose.
- Maintained an organized inventory of digital imaging supplies, including cameras, lenses, and lighting equipment.
- Assisted photographers in setting up camera equipment for photoshoots.
- Edited photos using Adobe Photoshop software to adjust color balance, brightness, contrast, and other parameters to create the desired effect.
- Created high-resolution scans of negatives and transparencies with a flatbed scanner.
- Identified potential problems with images such as blurred areas or incorrect colors prior to printing or publishing online.
- Organized and archived all digital images according to established procedures.
- Collaborated with art directors, graphic designers, web developers, writers, and other creative professionals throughout the production process of projects involving digital imagery.
Graphic Design & Layout
Rapid O Print
Downey, CA
06.1996 - 09.1997
- Developed graphic designs for logos, brochures, advertisements, and other marketing materials.
- Created illustrations, diagrams, and charts to support website content.
- Designed layouts for websites and mobile applications.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Reviewed final layouts, making improvements and suggestions as needed.
- Marked up, pasted and compiled final layouts for printer.
- Keyed data and parameters into computer equipment to produce layouts and concept drawings for clients.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06-1990
Skills
- Schedule Management
- Program Administration
- Sales
- Business Administration
- Expense Control
- P&L Management
- Financial Administration
- Customer Relationship Management
- Account Management
- Operations Oversight
- Project Management
- Vendor Sourcing
- Supply Chain Management
- Service Quality Improvement
- Business Development
- Staff Supervision
- Advertising and marketing
- Branding
- Workflow Planning
- Quality Management
- Contract Negotiations
- Bilingual
- Facility Management
- Employee Scheduling
- Employee Development
- Safety assurance
- Staff Development
- Training and Development
- Training and coaching
- Performance Improvement
- Motivation
- Risk Mitigation
- Salary structure/compensation analysis
- Budget Allocation
- Negotiation Skills
- Human Resources Leadership
- Time Management
- Time and Resource Optimization
- Process Improvements
- Data review
- Proficient in MS Office, PowerPoint, MS Word, Excel, and Outlook
- Vendor relationships
- Profit and loss accountability
- Marketing
- Deadline-oriented
- Client Relations
- Staff Motivation
- Cost Reductions
- Networking abilities
- Relationship Building
- Customer experiences
- PC Competent
- Performance Analysis
- Verbal and written communication
- Budget Analysis
- Team Player
- Outsourcing
- Leader
- Vendor Negotiations
- Troubleshooting expertise
Languages
English
Professional
Spanish
Professional
Accomplishments
- US Mint letter of recommendation in organizational and leadership skills
Affiliations
I enjoy riding my motorcycles and working on my cars and trucks. I play golf on the weekends with friends. Traveling is my favorite way to experience different cultures and meet people. Photography and flying drones. Camping and offroading.
Timeline
General Manager
Diesel Alley LLC.
06.2008 - 06.2023
Staff Assistant
U.S. Department of Treasury
03.2006 - 06.2008
Pre Press Page Coordenaor Supervisor
San Francisco Examiner
09.2000 - 02.2006
Digital Production Supervisor
Ford Graphics
11.1998 - 06.1999
Digital Imaging & Production
Corlor Wise
10.1997 - 10.1998
Graphic Design & Layout
Rapid O Print
06.1996 - 09.1997
High School Diploma -
South Gate Senior High School
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