Client Service Manager
Customer Contact Services
2019 - 2026
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Coordinated service delivery processes to ensure timely responses to client inquiries.
- Implemented feedback mechanisms to capture client insights for continuous improvement initiatives.
- Trained and mentored junior staff on best practices for client engagement and service excellence.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.