Summary
Overview
Work History
Education
Skills
Certification
Assessments
entrepreneur of 2 businesses one in the summer and one inthe winter
Timeline
Generic

Chris Rowley

Johnstown,NY

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Merchandiser

DeCrescente Distributing
02.2015 - 06.2016
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks by size, style, and color.
  • Developed merchandising strategy to efficiently move overstock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Product Specialist

Fuccillos Jeep Dodge Ram
06.2016 - 04.2018
  • Researched product's technical specifications and accurately communicated information.
  • Responded to customer requests for products, services, and company information.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Stayed current on company offerings and industry trends.
  • Consulted with businesses to supply accurate product and service information.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Manager

Rent-A-Center
01.2018 - 03.2021
  • Interact with customers via text, call, and in person to make sales
  • Build files and input information on computer
  • Clean and organize floor.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to explain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Store Manager

Fastrac
11.2021 - 04.2024
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Route Sales Rep

Frito Lay
08.2024 - Current
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Represented wide range of products and brands.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Immediately addressed problems with customers to promote speedy resolution.

Education

High school or equivalent -

Gloversville High School
Gloversville, NY
01.2010

Skills

  • Certified Open Water Scuba Diver (5years)
  • Strategic Planning
  • Financial Management
  • Marketing
  • Staff Development
  • Performance Management
  • Expense Tracking
  • Policy Implementation
  • Operations Management
  • Contract Management
  • Loss Prevention
  • Account Management
  • Customer Relationship Management

Certification

Open Water Scuba Diver, Present, PADI certified open water diver able to dive 60ft deep

Assessments

Work Motivation, 06/01/20, Proficient, Level of motivation and discipline applied toward work

entrepreneur of 2 businesses one in the summer and one inthe winter

i have owned and operated a diving career for 5 years inspecting and installing Mooring balls, chains and anchors for customers with boats on any and all major lakes 


in the winter i have owned and operated a chimney cleaning service for 3 years 



Timeline

Route Sales Rep

Frito Lay
08.2024 - Current

Store Manager

Fastrac
11.2021 - 04.2024

Sales Manager

Rent-A-Center
01.2018 - 03.2021

Product Specialist

Fuccillos Jeep Dodge Ram
06.2016 - 04.2018

Merchandiser

DeCrescente Distributing
02.2015 - 06.2016

High school or equivalent -

Gloversville High School

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Chris Rowley