Chris Rutledge
Louisville,KY
Summary
Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives. Successfully led cross-functional teams to deliver high-impact initiatives. Demonstrated excellence in stakeholder communication and operational efficiency.
Overview
30
30
years of professional experience
Work History
Associate Director – Automation & Capacity
Humana, Inc.
01.2019 - Current
- Business Intelligence leader responsible for building business processes to support automated provider updates in multiple systems
- Evaluate resourcing upon converting operations from manual to automated
- Led the development and creation of an automated solution to maintain and administer Humana Behavioral Health Medicaid providers in Ohio
- Saving Humana from hiring 20 associates
- Created a capacity and resourcing model utilizing historic performance to predict future throughput
- Partnered with offshore vendor establishing performance goals matching onshore associates
- Focus on new operational tools for continuous improvements promoting efficiency and effectiveness
Regional Operations Manager – Provider Contract Load
Humana, Inc.
01.2012 - 01.2019
- Provider Contract Load operations leader responsible for timely and accurate entry of provider contract data for all provider types
- Cultivated a highly engaged team in a transaction based, metric intensive environment enabling successful results
- Key participant supporting and collaborating with Market associates in systematic provider contract submission
- Fostered collaborative relationships among cross functional teams to facilitate end-to-end workflow efficiency
- Provide guidance, expertise, education, and consultation to ensure end to end workflow capability for Provider Contract load
Program/Release Manager – Integrated Clinical Solutions Operations
Humana, Inc.
01.2009 - 01.2012
- Serve as a program resource across multiple clinical projects, planning, managing, monitoring, and implementing solutions in a variety of business contexts
- Provide direction and leadership guidance to team members anticipating constraints and properly allocating resources to produce high-performing results
- Guided operations and IT through release implementation schedules
- Enabled staff planning for implementation and testing
- Developed and implemented web-based progress reporting for senior leaders providing hourly status, planned vs actual and defect resolution, during postproduction validation
Finance Manager – Spending Account Financial Reporting
Humana, Inc.
01.2004 - 01.2009
- Manage employees producing spending account claims activity reports and cash reconciliations to ensure accurate and timely financial reporting
- Create ad-hoc analytical tools to enhance the customer’s experience
- Developed and implemented an intuitive customer reporting strategy
- Developed an engaged team to successfully accomplish production and strategic goals
- Automated a process for reporting and invoicing capitation and saved approximately 40 hours per month
- Created a PL/SQL query for a specific member to report claims to a third-party reinsurance company and eliminated the need for paper copies of each claim saving approximately eight hours for each member
F&A Systems Analyst
UPS Supply Chain Solutions
01.2003 - 01.2004
- A member of a cross-functional team with the strategic goal to develop solutions for process improvement for the consolidated accounting processing site and corporate financial reporting
- Provided user acceptance testing, user support, and training to the finance and accounting functions
- Developed and implemented an Oracle Financial module to facilitate electronic inter-company charges
- Automated several consolidated vendor invoices to streamline processing and payment
- Performed high level analysis on district income statements
- Designed and developed financial reports for over 300 customers in the Central District
Implementation Lead
UPS Supply Chain Solutions
01.2002 - 01.2003
- Implemented projects that provided processing efficiencies and economies of scale within the finance and accounting departments
- Handpicked by the site controller to implement various projects and department consolidations
- Consolidated and moved an accounting department from Louisville, Kentucky to Dallas, Texas
- I assisted with training and transition
- Consolidated accounting sites in New Jersey and Baltimore to the Louisville accounting processing site and provided the same excellent service with 85% fewer employees
- Implemented the corporate and purchasing card programs
Finance and Accounting Operations Supervisor
UPS Supply Chain Solutions
01.1997 - 01.2003
- Developed a reporting process to assist collection of aged accounts that published a weekly report two days sooner
- Facilitated month end close – meeting a four-day closing deadline
- Managed, reviewed, and approved approximately 320 monthly balance sheet reconciliations for eight separate business units on a timely basis
- Managed the monthly business unit and customer financial reporting
- Reviewed and approved the monthly posting of fixed assets
- Managed the monthly revenue analysis for over 200 customers
- Implemented and maintained a customer billing system
Staff Accountant
UPS Supply Chain Solutions
01.1995 - 01.1997
- General accounting responsibilities including accounts payable and month end journal entries
- Consolidated a finance and accounting department from Atlanta, Georgia to Louisville, Kentucky
Education
Master of Business Administration -
Sullivan University
Louisville, KentuckyMaster of Science - Managing Information Technology
Sullivan University
Louisville, KentuckyBachelor of Science - Accounting
University of Louisville
Louisville, KentuckySkills
- Leadership & Guidance
- Relationship Development
- Data Analysis
- Process Improvement
- Capacity and Resource Planning
- Collaborative Problem Solving
- Driven by Quantitative Results
- Automated Operational Solutions
- Metric based Performance Management
- Strategic Thinking
- Strategic leadership
- Key relationship management
- Key relationship development
- Technical implementation
- Stakeholder engagement
- Budgeting expertise
- Strategic projects
- Operations Management
- Problem-solving abilities
- Business Analysis
- Change Management
- Vendor Management
- Business Intelligence
- Process Optimization
Timeline
Associate Director – Automation & Capacity
Humana, Inc.
01.2019 - Current
Regional Operations Manager – Provider Contract Load
Humana, Inc.
01.2012 - 01.2019
Program/Release Manager – Integrated Clinical Solutions Operations
Humana, Inc.
01.2009 - 01.2012
Finance Manager – Spending Account Financial Reporting
Humana, Inc.
01.2004 - 01.2009
F&A Systems Analyst
UPS Supply Chain Solutions
01.2003 - 01.2004
Implementation Lead
UPS Supply Chain Solutions
01.2002 - 01.2003
Finance and Accounting Operations Supervisor
UPS Supply Chain Solutions
01.1997 - 01.2003
Staff Accountant
UPS Supply Chain Solutions
01.1995 - 01.1997
Master of Science - Managing Information Technology
Sullivan University
Bachelor of Science - Accounting
University of Louisville
Master of Business Administration -
Sullivan University
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