Chris Rutledge
Louisville,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
31
31
years of professional experience
Work History
Director of Service Operations – Composition and Intake
DFIN Solutions
05.2025 - Current
- Lead and oversee 24/7 production teams and client deliverables for DFIN's bespoke composition system and the work intake processes
- Optimize production results for quality, delivery and cost, using data and data analytics tools.
- Quantify financial and non-financial impacts to define strategic platform decisions
- Initiate and lead troubleshooting and process improvement initiatives for short-term and long-term actions
- Accountable for Service Level Agreements and vendor performance management
- Estimates the time frames, quality, and quantity of resources required to successfully implement and carryout business enterprises
Associate Director – Automated Operations
Humana, Inc.
10.2019 - 01.2025
- Business Intelligence leader responsible for daily operations and building business processes and tools to support automated provider network maintenance
- Led the design, development, and implementation of a process to maintain Humana's Ohio Medicaid behavioral health provider network. The process prevented the hiring 20 additional associates
- Developed a model for capacity and resourcing to forecast future throughput resulting in right sized staffing
- Established unified performance objectives in cooperation with offshore partners matching team standards.
- Led the design and implementation of a process to streamline monthly maintenance of national provider's network. The process eliminated various and numerous geographic market files and handoffs by consolidating the data to a master roster and leveraging automated tools to complete a single file update
- Maintained positive relationships with vendors and external partners to support business operations.
Regional Operations Manager – Provider Contract Load
Humana, Inc.
02.2012 - 09.2019
- Provider Contract Load operations leader responsible for timely and accurate maintenance of provider networks
- Developed a transformational process to appropriately measure productivity to ensure all Provider Network Operation’s teams met our KPI’s
- Regularly outperformed set monthly target metrics for both production and quality
- Built a highly motivated team in a performance-centric and metric-oriented atmosphere securing favorable results.
- Fostered collaborative relationships among cross functional teams
Program/Release Manager – Integrated Clinical Solutions
Humana, Inc.
08.2009 - 01.2012
- Acted as program resource supporting diverse clinical projects by overseeing planning and implementation.
- Designed and developed the process to track major features and streamline the reporting process for each clinical operations release. The process and reporting resulted in a reduction in release turnaround times, a reduction in post-production acceptance testing, and clear, concise communication to Clinical Operation's leadership
- Developed the KPI metrics for release success based on budget dollars per defect allowing for effective post-production analysis
- Enabled staff planning for implementation and testing
- Designed and executed a reporting system to highlight real-time status updates during postproduction validation.
- Coordinated with stakeholders to define project scope and objectives
Finance Manager – Spending Account Financial Reporting
Humana, Inc.
03.2004 - 07.2009
- Oversee production of spending account claims activity reports and cash reconciliations.
- Converted manual reconciliation and reporting to an automated process leveraging existing database connections and Microsoft Access macros. This resulted in a reduction in reconciliation time and fewer resources to complete our monthly customer reporting.
- Automated a process for reporting and invoicing capitation and saved approximately 40 hours per month
- Streamlined claim reporting process by eliminating need for paper copies with a customized PL/SQL query.
F&A Systems Analyst
UPS Supply Chain Solutions
01.2003 - 02.2004
- A member of a cross-functional team with the strategic goal to develop solutions for process improvement for the consolidated accounting processing site and corporate financial reporting
- Provided user acceptance testing, user support, and training to the finance and accounting functions
- Developed and implemented an Oracle Financial module to facilitate electronic inter-company charges
- Automated several consolidated vendor invoices to streamline processing and payment
- Performed high level analysis on district income statements
- Designed and developed financial reports for over 300 customers in the Central District
Financial Systems Implementation Lead
UPS Supply Chain Solutions
05.2002 - 01.2003
- Implemented projects that provided processing efficiencies and economies of scale within the finance and accounting departments
- Handpicked by the site controller to implement various projects and department consolidations
- Consolidated accounting sites in New Jersey and Baltimore to the Louisville accounting processing site
- Consolidated and moved the accounting department from Louisville, Kentucky to Dallas, Texas
- Implemented the corporate and purchasing card programs
Finance and Accounting Operations Supervisor
UPS Supply Chain Solutions
03.1997 - 04.2002
- Developed a reporting process to assist collection of aged accounts that published a weekly report two days sooner
- Facilitated month end close – meeting a four-day closing deadline
- Managed, reviewed, and approved approximately 320 monthly balance sheet reconciliations for eight separate business units
- Managed the monthly business unit and customer financial reporting
- Reviewed and approved the monthly posting of fixed assets
- Managed the monthly revenue analysis for over 200 customers
- Implemented and maintained a customer billing system
Staff Accountant
UPS Supply Chain Solutions
03.1995 - 02.1997
- General accounting responsibilities including accounts payable and month end journal entries
- Consolidated a finance and accounting department from Atlanta, Georgia to Louisville, Kentucky
Education
Master of Science - Management Information Systems
Sullivan University
Louisville, KY05.2012
MBA -
Sullivan University
Louisville, KY05.2012
Bachelor of Science - Accounting
University of Louisville
Louisville, KY05.1995
Skills
- Process improvement
- Task delegation
- Contract and vendor management
- Strategic planning
- Stakeholder engagement
- Team building
- Program management
- Budget management
- People management
- Relationship building
- Verbal and written communication
- Team management
- Operations management
- Business strategy
- Change management
- Goal setting
Timeline
Director of Service Operations – Composition and Intake
DFIN Solutions
05.2025 - Current
Associate Director – Automated Operations
Humana, Inc.
10.2019 - 01.2025
Regional Operations Manager – Provider Contract Load
Humana, Inc.
02.2012 - 09.2019
Program/Release Manager – Integrated Clinical Solutions
Humana, Inc.
08.2009 - 01.2012
Finance Manager – Spending Account Financial Reporting
Humana, Inc.
03.2004 - 07.2009
F&A Systems Analyst
UPS Supply Chain Solutions
01.2003 - 02.2004
Financial Systems Implementation Lead
UPS Supply Chain Solutions
05.2002 - 01.2003
Finance and Accounting Operations Supervisor
UPS Supply Chain Solutions
03.1997 - 04.2002
Staff Accountant
UPS Supply Chain Solutions
03.1995 - 02.1997
Master of Science - Management Information Systems
Sullivan University
MBA -
Sullivan University
Bachelor of Science - Accounting
University of Louisville