Chris Ryan
Grand Rapids
Summary
Results-driven leader with a proven track record in change management, process optimization, and strategic planning, with experience at American Immersion Theater and Booz Allen Hamilton. Skilled in leading cross-functional teams to achieve operational excellence, reduce inefficiencies (e.g., 30% reduction in refunds), and drive sales growth. Adept at leveraging data-driven analysis to inform decision-making and improve business outcomes. Known for building high-performing teams, fostering collaboration, and aligning stakeholders with organizational goals to deliver results.
Overview
12
12
years of professional experience
Work History
National Director of Operations
American Immersion Theater
Grand Rapids
08.2013 - 02.2025
- Led and supervised a national support team of 5 people and oversaw operations across 23 remote departments, to drive efficiency and ensure seamless alignment with company goals.
- Developed and implemented targeted training programs to enhance leadership skills, improve efficiency, and foster clear communication across teams.
- Spearheaded change management initiatives, fostering a culture of inclusivity, safety, and adaptability while optimizing processes—reducing refunds by 30% and increasing sales by 10% year-over-year.
- Facilitated cross-departmental collaboration, acting as a key liaison between senior leadership and frontline teams ensuring smooth collaboration, clear project execution, and alignment of staff contributions with strategic business objectives.
- Managed full-cycle talent acquisition and performance oversight, directly interviewing, hiring, training, and, when necessary, offboarding 50+ department leads over six years to build high-performing teams across 23 remote departments.
Business Analyst
Booz Allen Hamilton, BAH
Baltimore
06.2016 - 07.2018
- Analyzed and optimized processes by reviewing operational metrics and mapping system interfaces to enhance efficiency and performance.
- Served as the key liaison between senior military stakeholders and IT teams, translating complex operational needs into clear, actionable technical requirements.
- Led change management efforts to standardize job functions across 100+ military bases, developing comprehensive transition plans to align personnel with new system workflows while ensuring a smooth adaptation to updated processes.
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County
Baltimore, MD05-2013
Skills
- Leadership and Team Management
- Change Management
- Project Management
- Process Optimization
- Cross-functional and Stakeholder Communication
- Data-Driven Decision Making and Analysis
- System Implementation and Integration
- Training Development and rollout
Affiliations
- Dungeons & Dragons
- Leadership coaching
- Math tutoring students
Accomplishments
- Employee of the Year in 2023 for implementing an Assistant Director training program while also breaking the record for refund reduction
References
References available upon request.
Timeline
Business Analyst
Booz Allen Hamilton, BAH
06.2016 - 07.2018
National Director of Operations
American Immersion Theater
08.2013 - 02.2025
Bachelor of Arts - Psychology
University of Maryland, Baltimore County
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