Microsoft Excel
Chris Samaroo
Operations Supervisor
10631 Cordoba Drive. Houston,TX
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Operations Supervisor
Hons (DHL Supply Chain)
01.2024 - Current
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
Operations Supervisor
Kraft Heinz (DHL Supply Chain)
08.2021 - 01.2024
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
Warehouse Operations Supervisor
DHL Supply Chain
04.2014 - 08.2021
- Coordinated emergency response drills regularly ensuring preparedness in case of incidents or accidents at the workplace.
- Conducted cost-benefit analyses for proposed warehouse projects, evaluating the potential return on investment and feasibility of implementation.
- Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Implemented employee cross-training programs which improved versatility and adaptability among team members.
- Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Ensured compliance with federal regulations governing warehousing and distribution industry by staying updated on relevant laws and policies.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Developed strong relationships with suppliers, negotiating favorable contracts for timely deliveries.
- Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problemsolving.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed comprehensive staff training program to improve employee performance and morale.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed safety programs to protect workers and reduce injuries.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Trained new team members on proper and safe use of tools and equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Monitored production levels and implemented measures to increase output.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Determined staffing needs, developing schedules to staff all shifts.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed standard operating procedures for team to follow and maintained records of activities.
Education
Supervisory Degree DHL - Supervisory
05.2001 -
High School Diploma -
05.2001 -
Skills
Customer Relations
Logistics Coordination
Staff Supervision
Compliance Management
Safety oversight
Risk Management
Performance monitoring
Operations Management
Quality Assurance
Cycle counting
Customer relationship development
Customer Relationship Management
Warehouse Operations
Logistics Management
Project Planning
Production
Delegation
Scheduling Coordination
Team Training
Human Resources
Inventory Coordination
Logistics expertise
Employee Development
Management
Logistics Oversight
Task Delegation
Facilities Maintenance
Office Management
Inventory Management
Payroll Administration
Scheduling
Performance Management
Budget Management
Report Preparation
Staff Management
Appointment Scheduling
Data Entry
Employee Supervision
Adaptability
Database Maintenance
Professional Demeanor
Goal Setting
Organizational Skills
Continuous Improvement
Workflow Planning
Professionalism
Project Coordination
Interpersonal Communication
Leadership Development
Analytical Skills
Motivational Leadership
Customer Service
Data Analysis and Modeling
Team Leadership
Time management abilities
Report Writing
Quickbooks
Staff Scheduling
Relationship Building
Program Development
Problem-solving abilities
Administration and Operations
Performance Improvement
Reliability
Workflow Optimization
Schedule Coordination
Time Management
Analytical Thinking
Business Administration
Root Cause Analysis
Customer Service Management
Team Collaboration
Problem-solving aptitude
Policy and procedure modification
Strategic Planning
Written Communication
Handling Complaints
Event Coordination
Multitasking and Organization
Self Motivation
Payroll and budgeting
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Software
Word
Teams
SAP
Oracle
Power point
Certification
[Area of certification] Training - [Timeframe]
Timeline
Operations Supervisor - Hons (DHL Supply Chain)
01.2024 - Current
Operations Supervisor - Kraft Heinz (DHL Supply Chain)
08.2021 - 01.2024
Warehouse Operations Supervisor - DHL Supply Chain
04.2014 - 08.2021
DHL Supervisory Academy - Supervisory Degree DHL, Supervisory
05.2001 -
Houston Community College - High School Diploma,
05.2001 -