Janelle Mills
Poulsbo,WA
Summary
Motivated Tribal Member with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs with the ability to stay well-organized, flexible and upbeat. Looking to take the next step in my career by taking on a new role to expand my knowledge and skills all while giving back to my community and tribe.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Suquamish Tribe Human Services
Suquamish, WA
03.2021 - Current
- Organized and managed complex calendar of appointments and meetings for Director.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the Director and department staff.
- Provided administrative support in preparing purchase orders, and other documentation required for daily business activities.
- Approver for departments payment system Microix for anything under $1000.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external directors to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters and membership.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Conducted research on various topics as requested by department director.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Managed all aspects of catering needs for special events hosted by the department.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Entered customer information and updates in database system to track leads, interactions, and relationships.
- Supervised the Client Services Representative, trained and managed all front desk operations, annual evaluations, weekly meetings and anything as directed by the Director.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Client Service Representative
Suquamish Tribe
Poulsbo, WA
03.2019 - Current
- Greeted incoming clients to provide immediate, friendly and knowledgeable support.
- Processes client requests such as hardship assistance, energy assistance, and ferry tickets.
- Distributed clients monthly vouchers.
- Proficient in Voucher Tracker and Microix.
- Plans and works closely with other departments to plan holiday events for the tribes community.
- Manages incoming and outgoing department mail.
- Assists in managing multiple calendars.
- Works on needed flyers, announcements, and mail outs needed by the team.
- Maintains and organizes documents, Files, and records.
- Assists in photocopying and faxing.
- Assists in planing meetings, luncheons and other special projects.
- Maintains an organized and clean office space.
- Fills in when needed and available for other team members or during events.
- Works closely with other departments, Finance, Admin, Youth Center.
- Processes timesheets for caregivers.
- Picks up checks from Finance and distributes to the correct clients or businesses.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Crew Member
Dairy Queen
Poulsbo, WA
- Mastered point-of-service (POS) computer system for automated order taking.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Reviewed contents on food trays to check receiving complete order.
- Followed all established restaurant practices and procedures by delivering food which met quality standards.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Suggested additional menu items, beverages and desserts to increase sales.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
Summer Youth Employee
Suquamish Tribe
Suquamish, WA
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Responded to messages and emails to the office and transferred correspondence.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions and transferred calls internally.
- Took messages from callers and accurately relayed details to intended staff.
- Performed tasks, including mail pick-up and drop-off , completing all duties within required time frames.
Child Caregiver
Suquamish Tribe ELC
Poulsbo, WA
- Secured indoor and outdoor premises to protect children under care.
- Recorded information about behavior, food service and medication dispensing.
- Balanced schedules to provide optimal rest, play and educational periods.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Enforced rules to teach manners and maintain safe environment.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Delivered direct, supervised care to groups of children between infants-12 years of age.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Led children in tidying up and handwashing to teach responsibility.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Provided nurturing and appropriate environment for children ranging in age from Infant to 12 year olds.
- Maintained organized and clean classroom and work areas.
- Led developmentally appropriate activities for children.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Kept children safe and secure at all times.
- Sanitized frequented areas and equipment using approved supplies.
Early Childhood Educator
Suquamish Tribe ELC
Poulsbo, WA
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Taught children foundational skills such as colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Organized and led activities to promote physical, mental and social development.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Supervised up to 14 children on field trips to local parks, fire stations and zoos.
- Developed appropriate youth curriculum in alignment with cultural and developmental needs.
- Established and enforced behavioral rules and discipline.
- Created activities and lesson plans.
- Inventoried and purchased classroom materials for education, games and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Stuck to daily routines to help children feel comfortable and promote development.
- Established indoor and outdoor safe play environments for toddler-age children.
- Observed children to record development.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Worked closely with site director, family care workers, classroom teaching team and other specialists.
- Incorporated music, art and theater into lesson planning.
- Identified early signs of emotional and developmental problems in children.
- Completed all required documentation for National Head Start program.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Promoted good behaviors by using positive reinforcement methods.
- Administered and documented results of student assessments.
- Kept family and children assessments current and updated portfolios for each child on a daily basis.
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA06.2013
Some College (No Degree) - Early Childhood Education
Northwest Indian College
Bellingham, WASkills
- Company standards
- Workplace Efficiency
- Team Contributions
- Working collaboratively
- Reliable and trustworthy
- Problem resolution
- First Aid/CPR
- Active listening
- Recordkeeping
- Oral and writing communication
- Customer assistance and interaction
- Technologically savvy
- Administrative skills
- Proficient in Microsoft Office, Excel, Adobe, Outlook, and PowerPoint
Timeline
Executive Assistant
Suquamish Tribe Human Services
03.2021 - Current
Client Service Representative
Suquamish Tribe
03.2019 - Current
Crew Member
Dairy Queen
Summer Youth Employee
Suquamish Tribe
Child Caregiver
Suquamish Tribe ELC
Early Childhood Educator
Suquamish Tribe ELC
High School Diploma -
North Kitsap High School
Some College (No Degree) - Early Childhood Education
Northwest Indian College
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