Summary
Overview
Work History
Education
Skills
Timeline
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Chris Santoro

Chicago,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Manager, Employer Account Management

Prime Therapeutics LLC
10.2017 - Current
  • Supports a team of 3-9 account mangers across multiple health plans.
  • Responsible for multiple department-wide projects including organizing quarterly drug list lettering and data sharing.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Serviced a full National book of business as an account manager while simultaneously completing management responsibilities.
  • Onboarded new employees with training and new hire documentation.
  • Worked collaboratively with sales team to identify and target market opportunities.

Employer Account Manager

Prime Therapeutics LLC
09.2015 - 10.2017
  • Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
  • Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
  • Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
  • Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
  • Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
  • Support Employer Group retention through: proactive and thorough issue resolution, ensuring a complete understanding of client’s challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
  • Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsible parties.

Account Manager

CVS Health
02.2014 - 09.2015
  • Serve as the client’s advocate and single point-of-contact within CVS Health.
  • Secure requested product/service upgrades and coordinates day-to-day account administration.
  • Match client priorities with CVS Health capabilities and objectively analyze and evaluate any special arrangements required by the client.
  • Monitor account activity, report participant trends, and when appropriate, recommend and implement plan design changes.
  • Manage client-related projects involving other CVS Health departments to resolve any problems or issues and perform any necessary follow-up activity to ensure total client satisfaction.

Education

Bachelors Of Science - Marketing

University of Illinois At Chicago
Chicago, IL
05.2013

Skills

  • Marketing
  • Operations Management
  • Staff Development
  • Expense Tracking
  • Performance Management
  • Project Management
  • External Communication
  • Interdepartmental Collaboration

Timeline

Manager, Employer Account Management

Prime Therapeutics LLC
10.2017 - Current

Employer Account Manager

Prime Therapeutics LLC
09.2015 - 10.2017

Account Manager

CVS Health
02.2014 - 09.2015

Bachelors Of Science - Marketing

University of Illinois At Chicago

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Chris Santoro