Chris Sapp
Houston,United States
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with over 25 years of experience in the Technology Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Coalition for the Homeless of Houston/Harris County
Houston, TX
09.2010 - Current
- Led and managed technology department responsible for infrastructure, applications, and operations
- Developed and implemented IT strategies aligned with business goals and objectives
- Ensured security and integrity of company data and systems
- Managed $700,00 IT Budgets, vendor relationships, and contracts
- Oversaw implementation and adoption of new technologies
- Collaborated with other department heads to identify technology needs and solutions
- Ensured compliance with regulatory requirements and standards.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
- Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
Technology Officer
Glennville Bank
Glennville, GA
06.2004 - 06.2013
- Managed IT department and oversaw operations of the company's technology infrastructure
- Led initiatives to improve operational efficiency and reduce costs
- Developed and maintained IT policies and procedures
- Oversaw vendor relationships, negotiating contracts that provided cost-effective solutions without sacrificing quality or service levels.
- Improved network security with diligent monitoring, risk assessment, and incident response planning.
- Ensured compliance with regulatory requirements and standards.
- Implemented data backup strategies to ensure business continuity during emergencies or technical failures.
- Developed comprehensive disaster recovery plans to minimize the impact of unforeseen events on critical systems.
Senior Consultant
Keane Inc
Houston, TX
03.2003 - 05.2004
- Provided server administration and security for 200 servers and 2000 workstations
- Implement full Symantec Antivirus CE for all clients and servers
- SUS patch process with Parent and Child servers to deploy patching to all workstations meeting a one-week deadline
- Monitored system performance and responded to alerts using WUG, MRTG, and Event Sentry monitoring tools
- Windows 2003 server migration plan
- Websense installation and support for US-wide restrictions
- Lightspeed pilot testing for bandwidth management.
- Streamlined project management processes, improving efficiency and reducing overall costs.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Technology Consultant
Insource Technology
Houston, TX
06.2001 - 02.2003
- Responsible for maintaining a help desk environment
- Managed 5 help desk technicians and participated in the implementation of HEAT software
- Evaluated environment to determine the best team for help desk duties and responsibilities
- Consultant for Nuevo Energy, responsible for the Windows 2000 server/XP environment rollout
- Conversion of all servers from Novell to Windows 2000 server and plan for deployment of 1500 XP workstations
- Exchange 2000 deployment and full Veritas backup
- Security design with SUS, Symantec CE, and Websense
- Consultant for Seacor Marine, responsible for all backups, server administration, and security for 21 locations worldwide.
Sr. Field Technician / NT Administrator
Cemex
Houston, TX
08.2000 - 06.2001
- Field Support Tech and went to remote locations for system support on NT workstations.
- Use of server manager and all server-related tools for administration and repair
- Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
- Field Support Tech and managed a group of 8 techs on field support issues, processed all orders for new equipment, and established the best possible PC environment for our users.
- Enhanced customer satisfaction with timely technical issue resolution and clear communication throughout the process.
- Promoted to NT Administrator and maintained all our domains' servers, including file and print servers, PDC, and BDCs
- Maintained all user accounts and system shares
- Processed all backup jobs and anti-virus updates per server
- Configured our Compaq Proliant 3000 servers for our resource Domains
- Worked with the Network Administrators to solve connection problems over our WAN and LAN.
Information System Manager
Claxton Cold Storage
Claxton, GA
05.1998 - 04.2000
- Network management and administration; install new LAN environments, setting up fiber optics in conjunction with AS400 and a multi-server system
- WAN management with routers and a 64k frame relay line
- Microsoft Exchange Server Administration
- Implemented disaster recovery plans, safeguarding critical data from unforeseen events or threats.
- Network troubleshooting and maintaining all network performance
- Windows 2000 professional beta 3 testers
- SQL Server maintenance
- Terminal server installation and control Access 2000 Applications with reports written in Crystal Reports 8.0
- Company-wide desktop support
- Installation of Handheld and Vehicle-mounted RF units with Intermec Access points.
Education
Information Technology -
Southeastern Technical Institute
Vidalia, GA04.1998
Skills
- Team Leadership
- Infrastructure Planning
- Written Communication
- Self Motivation
- Excellent Communication
- Security Planning
- Information Security
- Network Administration
- Project Coordination
- Budget Administration
- IT risk management
- Disaster Recovery
- IT Governance
- Cybersecurity Expertise
- IT Asset Management
- IT infrastructure proficiency
Certification
- Cyber Risk Management
- Access 2000
- Microsoft Certified Professional
- Crystal Reports 8.0
Timeline
Information Technology Manager
Coalition for the Homeless of Houston/Harris County
09.2010 - Current
Technology Officer
Glennville Bank
06.2004 - 06.2013
Senior Consultant
Keane Inc
03.2003 - 05.2004
Technology Consultant
Insource Technology
06.2001 - 02.2003
Sr. Field Technician / NT Administrator
Cemex
08.2000 - 06.2001
Information System Manager
Claxton Cold Storage
05.1998 - 04.2000
Information Technology -
Southeastern Technical Institute
- Cyber Risk Management
- Access 2000
- Microsoft Certified Professional
- Crystal Reports 8.0
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