Experienced Warehouse Operator with 9 years of forklift, crane, inventory verification, and shipping documentation experience. Strong focus on safety compliance, attention to detail, and accurate order fulfillment.
Overview
12
12
years of professional experience
Work History
Warehouse Operator
A.M. Castle Metals
Janesville, Wisconsin
10.2016 - 01.2026
Operated forklifts and overhead cranes to move steel and metal materials throughout distribution center.
Loaded and unloaded incoming shipments, ensuring compliance with warehouse procedures and safety standards to maintain operational integrity.
Verified product counts, sizes, and material tags against shipping documents to ensure accuracy and prevent shipping errors.
Verified product counts, sizes, and material tags against shipping documents.
Inspected materials for damage, defects, and labeling accuracy before release.
Prepared outbound orders for customer pickups and carrier shipments.
Communicated with supervisors on work progress and addressed any issues promptly to facilitate smooth warehouse operations.
Customer Service Representative
Ariens Specialty Brands LLC
Janesville, Wisconsin
06.2014 - 10.2016
Monitored and managed customer cases through email, phone, and CRM workflows, ensuring timely resolution.
Resolved customer complaints quickly with courteous service.
Resolved customer issues using knowledgeable, friendly service, contributing to overall customer satisfaction.
Assisted customers with inquiries regarding Ariens specialty equipment and product availability, enhancing their purchasing experience.
Answered customer questions and shared accurate details about products and services.
Built strong customer relationships to support repeat business.
Entered orders and updated account information in company systems.