Chris Sarson
Mode Global
Lebanon,ME
16
years of professional experience
Accomplished intermodal operations supervisor skilled in task delegation, staff training, and developing standard operating procedures. Proven track record in enhancing productivity and compliance, fostering strong relationships with customers and carriers to drive operational success.
Work History
Intermodal Operations Supervisor
2 Years 4 Months- Responsible for daily logistics operations, managing a team of 12, whom are responsible for 20+ customers, accounting for over 10,000 shipments yearly
- Developed and implemented standard operating procedures to ensure consistency across all customers.
- Ensured compliance with industry regulations and standards, maintaining the company's reputation and avoiding penalties.
- Trained and mentored new staff on best practices and operational procedures to ensure quality performance.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Provide new and existing customers pricing in both spot format and formal RFP format
- Built extensive internal database of carriers across all intermodal metros
Operations - IMDL Ops Sr. Analyst II
6 Months- Coordinated the pickup and delivery of shipment across several customers, contacting shippers and receivers for appointments
- Tracked and traced shipments, verifying they would make their delivery appointments on time
- Managed charges on shipments, assuring accuracy to limit potential A/P issues.
- Managed close relationships with carriers
- Accepting new shipments via edi
Intermodal Operations Analyst I
12 Years 9 Months- Coordinate pickup and delivery appointments
- Track and trace existing shipments, assuring shipment will meet scheduled delivery
- Request approval for additional charges from customer
Education
High School Diploma
Skills
Logistics expertise
Operations management
Team leadership
Freight pricing
Staff supervision
Customer relationship management
Strong customer relationships
Timeline
Intermodal Operations Supervisor
Mode Global
04.2024 - CurrentRead More
Operations - IMDL Ops Sr. Analyst II
SunteckTTS
10.2023 - 04.2024Read More
Intermodal Operations Analyst I
SunteckTTS
01.2011 - 10.2023Read More
Sanford High School
High School Diploma
Read More