Chris Saunders
Orlando
Summary
Professional in hospitality management with focus on elevating guest experiences. Known for improving guest satisfaction and building lasting relationships through attentive service and effective issue resolution. A collaborative team player who adapts to changing needs and consistently delivers positive outcomes. Key skills include guest relations, problem-solving, and interpersonal communication.
Overview
3
3
years of professional experience
Work History
Guest Experience Coordinator
Brightwild Management
03.2024 - 08.2024
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing guests with a stress-free vacation.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Bellman
Spottswood Companies, Inc
02.2021 - 03.2024
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL05.2026
Skills
- Exceptional communication
- Property management knowledge
- Sales and Upselling
- Guest Services
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Decision-Making
Timeline
Guest Experience Coordinator
Brightwild Management
03.2024 - 08.2024
Bellman
Spottswood Companies, Inc
02.2021 - 03.2024
Bachelor of Science - Kinesiology
University of Central Florida
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