Chris Schlender

• Led a team of multi talented and diverse operations technicians to quickly and efficiently troubleshoot circuits with a varying degree of issues.

• Collaborated with cross-functional teams to develop and execute strategies to minimize downtime and increase operational efficiency resulting in customer retention and less churn.

• Took the lead on the troubleshooting of complex network issues, identifying root causes and implementing corrective actions promptly to minimize downtime.

• Exceeded key performance indicators (KPIs) regarding ticket management, tracked progress, and reported regularly to senior management, ensuring transparency and informed decision-making.

• Identified high-performing candidates for future leadership positions.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

• Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.

• Established and enforced rules of behavior to drive social development and maintain positive interactions.

• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.

• Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.

• Coordinated and managed 50+ home contests for both middle and high school athletics.

• Responsible for supporting volunteers and athletic personnel.

• Maintained professional, organized, and safe environment for employees and patrons.

• Resolved patron conflicts, actively listening to concerns and finding appropriate middle ground.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.