Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Confident technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
10
10
years of professional experience
Work History
Technician
CPC Office Technologies
2022.07 - Current
Managed inventory effectively to ensure all required parts were readily available for completing repair jobs in a timely manner.
Collaborated with team members to complete complex repair jobs in a timely and efficient manner.
Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
Improved customer satisfaction by providing timely and efficient troubleshooting for copier malfunctions.
Assisted sales team in assessing client needs during consultations, recommending appropriate products based on their requirements and budget constraints.
Developed strong client relationships by consistently delivering top-notch service and addressing their needs promptly.
Streamlined workflow processes by installing, configuring, and maintaining networked copiers at client locations.
Assisted customers with technical support inquiries.
Updated and replaced outdated drivers and software for computers and office machines.
Inspected and tested faulty circuit boards and microprocessors.
Sales and Leasing
Bill Cramer GM
2020.11 - 2022.04
Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals
Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
Completed 19 car sales per month on average, using consultative approaches to connect with customers and understand needs
Smoothed sales process by accurately handling paperwork and financing
Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment.
Drove team revenue totals by bringing in top sales numbers.
Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
IT Support Analyst
Gulf Coast Regional Medical Center
2019.11 - 2020.11
Supported and maintained protocol compatibility standards
Recommended strategies to improve technical operations and meet system-wide technology goals
Patched, configured and installed software for staff use
Set up and configured new and reallocated computer hardware
Conducted operational checks on existing computers and associated peripherals on set preventive maintenance schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Director of Video Production
New Walk Church
2018.06 - 2019.11
Prepared for remote shoots by setting up equipment, tracking technical glitches and checking for interference
Designed and animated motion graphics for videos
Edited video from shot list, storyboard and scripts
Directed camerawork, audio capture and sound design on shoots
Executed final video production work for publishing to digital platforms.
Managed a team of videographers, editors, and producers to deliver high-quality content on schedule.
Streamlined the video production process for increased efficiency and improved turnaround times.
Mentored junior team members, fostering professional growth and contributing to overall team success.
Produced and edited high impact segments and stories.
Oversaw creative development and filming of different types of video content.
Prepared media stages for rehearsal, recording and live broadcasts.
Worked with camera operators and photography team to optimize equipment and effects choices.
Technical Director
Lighthouse Church
2014.06 - 2017.08
Evaluated emerging technologies for potential integration into existing systems or future projects.
Collaborated with cross-functional teams to efficiently complete large-scale projects on time and within budget constraints.
Developed suggestions for technical process improvements to optimize resources.
Mentored junior engineers, fostering professional growth and enhancing team capabilities.
Oversaw testing of equipment and components to check for defects.
Worked with camera operators and photography team to optimize equipment and effects choices.
Prepared media stages for rehearsal, recording and live broadcasts.
Coordinated camera shots, graphics and regulations compliance for productions.
Provided ongoing training and development for media staff.
Education
High School Diploma -
North Bay Haven Charter Academy
Panama City, FL
05.2014
Skills
Product guidance
Strong communication
Calm demeanor
Positive and professional
Meeting deadlines
Conflict resolution
Problem-solving
Multitasking and Organization
Troubleshooting
Installation and Repair
Preventive Maintenance
System Troubleshooting
Timeline
Technician
CPC Office Technologies
2022.07 - Current
Sales and Leasing
Bill Cramer GM
2020.11 - 2022.04
IT Support Analyst
Gulf Coast Regional Medical Center
2019.11 - 2020.11
Director of Video Production
New Walk Church
2018.06 - 2019.11
Technical Director
Lighthouse Church
2014.06 - 2017.08
High School Diploma -
North Bay Haven Charter Academy
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