Chris Searcy
Ladson,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 14 years of related experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fixed Operations Director
Camping World
08.2008 - 02.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored financial performance through daily reports.
- Trained new employees on proper protocols and customer service standards.
- Directed fixed operations for 14 years driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Supervised mechanics, service advisors and sales personnel.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
Automotive Service Technician
CHEVY OF NORTH CHARLESTON
06.2004 - 08.2008
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Changed, rotated, and balanced tires on different types of vehicles.
- Aligned systems with manufacturer specifications through skilled calibration.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Examined new and replacement parts to uncover defects.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
Certification Into Fields - Auto Mechanics And Welding
PD Pruden
Suffolk, Virginia05.1989
Skills
- Payroll Operations
- Positive Reinforcement
- Personnel Scheduling
- Strategize Business Plans
- Process and Procedure Refinement
- Safety and Security Enforcement
- Training Initiatives
- Employee Recognition
- Manufacturer Warranty Policies
- Customer Service Process Improvement
- Administrative Support
- Desktops, Laptops and Mobile Devices
- Training Team Members
- Profit and Loss Analysis
- Maintaining Compliance
- Improve Performance
- Assignment Delegation
- Inventory Accuracy
- Training Junior Team Members
- Operations Improvement
- Corrective Actions
- Equipment Management
- Hiring and Onboarding
- Personnel Recruitment
- P&L Administration
- Equipment Operations
Certification
ASE automotive, certified in four divisions, also certified welder. I have certifications with Lippert,Max Air,Power Gear and BMPro
Additional Information
I have the ability to travel to any location at any given time to train any personnel in the service department.
Timeline
Fixed Operations Director
Camping World
08.2008 - 02.2023
Automotive Service Technician
CHEVY OF NORTH CHARLESTON
06.2004 - 08.2008
Certification Into Fields - Auto Mechanics And Welding
PD Pruden