Chris Shaffer
Auburn ,CA
Summary
Proven successful leader and operations expert, revitalized Staluppi Auto Group's Hyundai dealership to #1 in the nation, Roseville Hyundai to #1 in California when we opened and consistent market leader in our district and region. Demonstrated unparalleled staff management and customer relations skills. Mentored teams across multiple roles, achieving record sales and high satisfaction scores. Specializes in strategic growth, team building, and efficiency enhancements, ensuring long-term success and loyalty.
I am a hands on leader who's employees love to work for. I am one of the hardest working people in the business
Overview
35
35
years of professional experience
Work History
Managing Partner/ GM /Platform Manager
Roseville, Elk Grove, Sacramento Hyundai and CDJR
08.2004 - 12.2024
- Oversaw construction and planning of new point and new facilities
- # 1 volume Hyundai dealer in CA for years
- #1 dealer in district 19 straight years
- Consistently high customer satisfaction scores in both sales and service.
- Consistently #1, #2 and #3 in district sales volume for all 3 stores.
- Managed 4 locations including Hyundai, Genesis and CDJR
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
General Manager
Staluppi Auto Group - Planet Hyundai
01.2001 - 02.2005
- Turned around failing store into #1 Hyundai dealership in country within 90 days.
- Consistently #1 or #2 sales volume leader for next 3 years
- Set Hyundai all times sales and volume record
- Set up processes in front and back-end
- Played a key role in the training and hiring of staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Various Manager Roles
Staluppi Auto Group - Atlantic Hyundai/ Toyota
07.1989 - 01.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Arts - Business Administration And Management
SUNY, Stony Brook
Stony Brook, NYSkills
- Hard working
- Staff management
- Customer relations
- Staff training/development
- Hands on leader
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Managing Partner/ GM /Platform Manager
Roseville, Elk Grove, Sacramento Hyundai and CDJR
08.2004 - 12.2024
General Manager
Staluppi Auto Group - Planet Hyundai
01.2001 - 02.2005
Various Manager Roles
Staluppi Auto Group - Atlantic Hyundai/ Toyota
07.1989 - 01.2002
Bachelor of Arts - Business Administration And Management
SUNY, Stony Brook
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