Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Shelton

East Stroudsburg,Pennsylvania

Summary

Dynamic hospitality professional with extensive experience at Restaurant Associates, excelling in union staff management and event coordination. Proven track record in enhancing guest satisfaction and operational efficiency, leading high-volume food and beverage services. Adept at team leadership and quality assurance, ensuring compliance with health standards and delivering exceptional service.

Overview

14
14
years of professional experience

Work History

Cafe Manager – American Museum of Natural History

Restaurant Associates
New York, NY
09.2024 - Current
  • Oversee daily café operations in a premier museum setting, ensuring seamless service and guest satisfaction
  • Supervise staff performance, safety compliance, and service quality

Complex Manager – Lincoln Center

Restaurant Associates
New York, NY
09.2022 - 09.2024
  • Directed concession and retail operations across David Geffen Hall, Alice Tully Hall, and outdoor venues
  • Managed union staff scheduling, payroll, benefits, and training
  • Led food & beverage operations for high-volume performances and events

Retail Supervisor – Harry Potter NY & Lincoln Center

Restaurant Associates
New York, NY
06.2021 - 09.2022
  • Supervised daily operations at Harry Potter NY’s Butterbeer Bar and seasonal programming at Lincoln Center
  • Managed food and beverage services for 'Summer for the City 2022' and other major events
  • Delivered hospitality excellence for New York Philharmonic, Chamber Music Society, and more

Cafe Manager – Lincoln Center

Restaurant Associates
New York, NY
12.2015 - 06.2021
  • Managed day-to-day cafe operations, including recruitment, scheduling, and compliance with health and safety standards
  • Supervised 20 union employees and served as point of contact for venue events and client catering needs

Operations Supervisor – Lincoln Center

Restaurant Associates
New York, NY
06.2015 - 12.2015
  • Oversaw concession bars and cafes at David Geffen and Alice Tully Halls
  • Managed outdoor bar service during summer programming

Associate & Bartender – Lincoln Center

Restaurant Associates
New York, NY
09.2013 - 06.2015
  • Supported special events and catering, including Mercedes-Benz Fashion Week and Lincoln Center festivals
  • Provided bartending, espresso bar, and customer-facing services with flexibility and professionalism

Dining Room Busser

Arpeggio Restaurant
New York, NY
03.2011 - 09.2013
  • Delivered attentive table service and supported smooth front-of-house operations in a busy restaurant environment

Education

High School Diploma -

Coalition School of Social Change
New York, NY
01.2010

Skills

  • Hospitality Operations
  • Union Staff Management
  • Event Coordination
  • Food & Beverage Service
  • Payroll & Scheduling
  • Team Leadership
  • Customer Relations
  • Retail & Concession Oversight
  • Inventory control
  • Staff management
  • Quality assurance
  • Food safety
  • Point of sale systems
  • Customer service
  • Event coordination
  • Budget management
  • Payroll administration
  • Team building
  • Conflict resolution
  • Time management
  • Performance evaluation
  • Food and Beverage Ordering
  • Cash handling
  • ServeSafe manager
  • Teamwork

Timeline

Cafe Manager – American Museum of Natural History

Restaurant Associates
09.2024 - Current

Complex Manager – Lincoln Center

Restaurant Associates
09.2022 - 09.2024

Retail Supervisor – Harry Potter NY & Lincoln Center

Restaurant Associates
06.2021 - 09.2022

Cafe Manager – Lincoln Center

Restaurant Associates
12.2015 - 06.2021

Operations Supervisor – Lincoln Center

Restaurant Associates
06.2015 - 12.2015

Associate & Bartender – Lincoln Center

Restaurant Associates
09.2013 - 06.2015

Dining Room Busser

Arpeggio Restaurant
03.2011 - 09.2013

High School Diploma -

Coalition School of Social Change

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