Chris Sims
La Habra,CA
Summary
Dynamic leader with a proven track record at Pour Company, excelling in inventory management and team mentorship. Known for quick thinking and exceptional attention to detail, I enhance customer experiences through innovative solutions. Successfully reduced waste by 20% and fostered strong patron relationships, driving repeat business and elevating service standards.
Overview
19
19
years of professional experience
Work History
Bartender Supervisor
Pour Company
Fullerton, CA
06.2022 - Current
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed and implemented new drink recipes to enhance menu offerings and customer experience.
- Fostered positive team dynamics, promoting collaboration among bartenders and support staff.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
Valet Supervisor
Hodes Parking
Beverly Hills, CA
04.2010 - 06.2020
- Supervised daily valet operations, ensuring efficient vehicle parking and retrieval processes.
- Conducted regular inspections of the valet area to ensure compliance with safety standards.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Issued and collected claim tickets and processed valet parking fees.
Front Desk Receptionist
Grand Hotel Marriott Resort, Golf Club & Spa
Point Clear, AL
06.2007 - 02.2009
- Managed guest check-ins and check-outs efficiently, enhancing overall guest satisfaction.
- Coordinated reservations and room assignments using property management systems to optimize occupancy.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and customer service best practices.
Education
No Degree - Theater Arts
The University of Alabama
Tuscaloosa, ALSkills
Quick thinker
Personable
Excellent attention to detail
Fast learner
Good multi tasker
Timeline
Bartender Supervisor
Pour Company
06.2022 - Current
Valet Supervisor
Hodes Parking
04.2010 - 06.2020
Front Desk Receptionist
Grand Hotel Marriott Resort, Golf Club & Spa
06.2007 - 02.2009
No Degree - Theater Arts
The University of Alabama