Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Delivery Driver
Amazon
05.2022 - 03.2024
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Expedited deliveries to meet customer deadlines and requirements.
Welder
Mercedes Benz Vans
10.2022 - 12.2023
Welded in flat, horizontal, vertical, and overhead positions.
Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
Fabricated shop parts directly from blueprints.
Inspected welds and checked critical measurements to meet specifications.
Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
Prepared welding equipment to perform advanced welding work.
Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
Utilized blueprints and diagrams to compare finished products against design specifications.
Reduced workplace accidents through strict compliance with safety regulations and guidelines.
Increased production efficiency with expert time management skills and adherence to project deadlines.
Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
Assembly Line Production Worker
Mercedes Benz Vans
11.2021 - 04.2022
Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Contributed to overall team success by meeting daily production targets consistently.
Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Operated various tools and equipment proficiently for faster product assembly without compromising quality.
Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
Call Center Representative
Dial America
01.2021 - 10.2021
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Streamlined call flow processes for more efficient response times and increased productivity.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Gas Station Attendant
Kangaroo Express
02.2017 - 07.2019
Maintained clean and orderly work station.
Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Cleaned up gas and other spills in accordance with spill procedures.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Checked customer identification for alcohol, cigarette, and lottery sales.
Built trustful relationships with customers to encourage return visits.
Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Pumped gas for guests and took payments.
Maintained inventory of all saleable items.
Warehouse Worker
Gildan Activewear
05.2018 - 12.2018
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as Number pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Janitorial Assistant
Jani King
04.2016 - 11.2016
Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
Improved overall appearance of the facility with thorough dusting and polishing procedures.
Maintained a healthy environment by disinfecting surfaces and removing trash daily.
Promoted safety by promptly addressing spills and other potential hazards.
Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
Stocker/Sales Associate
Dollar General Market
02.2015 - 03.2016
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Maintained effective team member communication.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Improved customer satisfaction by promptly locating items and providing product information.
Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Assisted in conducting accurate physical inventory counts, resulting in improved stock management.