Christopher Sisneros
Hilmar
Summary
Dynamic Operations professional with proven expertise in P&L management, financial controls, and strategic growth initiatives. Committed to enhancing operational efficiencies and cultivating strong stakeholder relationships. Results-driven Vice President of Operations with extensive experience in developing and executing strategic plans. Skilled in financial oversight and safety management, consistently driving revenue growth and operational excellence across multiple locations.
Overview
12
12
years of professional experience
Work History
Vice President of Operations
CGBL (Five Guys Burgers and Fries)
Temecula
05.2024 - Current
- Developed and implemented strategic plans for operations department.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Delegated work to staff, setting priorities and goals.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Provided training and mentoring support for new employees in operations department.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Monitored performance metrics to ensure established objectives were met or exceeded.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior District Manager
Five Guys Burger And Fries
Hilmar
06.2021 - 05.2024
- Mentored team members by demonstrating best practices for sales and customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained and mentored managers to enhance team performance and operational efficiency.
- Oversaw daily operations in multiple locations to ensure consistent service quality.
- Implemented company policies and procedures across all district locations effectively.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed operational metrics to drive performance enhancements and optimize service delivery.
Senior District Manager
Encore (Five Guys Burgers and Fries)
Hilmar
01.2016 - 06.2021
- Managed district operations to ensure compliance with company policies.
- Led training programs for new managers and staff across multiple locations.
- Developed strategies to enhance customer engagement and satisfaction levels.
- Collaborated with regional teams to implement promotional initiatives effectively.
- Facilitated communication between upper management and district personnel.
- Performed regular inspections of facilities within the district to ensure safety standards were met.
- Evaluated employee performance against established goals and provided feedback as needed.
- Provided leadership, mentoring, coaching, and training for store managers and their teams.
Manager/ Wine buyer/Seller
Galleto Ristorante / Tom Gallo
Modesto
02.2014 - 01.2016
- Tracked and approved procurement plans and inventory levels.
- Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
- Developed efficient inventory management processes to optimize stock levels and reduce waste.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Utilized excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed sales data to identify trends and inform purchasing decisions.
Education
Some College (No Degree) - Criminal Justice
Merced College
Merced, CASome College (No Degree) - Criminal Justice
Porterville College
Porterville, CASkills
- Financial controls implementation
- Business administration
- Operations management
- Growth management
- Financial planning
- P&L management
- Safety management
- Operations oversight
References
References available upon request.
Timeline
Vice President of Operations
CGBL (Five Guys Burgers and Fries)
05.2024 - Current
Senior District Manager
Five Guys Burger And Fries
06.2021 - 05.2024
Senior District Manager
Encore (Five Guys Burgers and Fries)
01.2016 - 06.2021
Manager/ Wine buyer/Seller
Galleto Ristorante / Tom Gallo
02.2014 - 01.2016
Some College (No Degree) - Criminal Justice
Merced College
Some College (No Degree) - Criminal Justice
Porterville College